InQuira Inc. is a leading provider of enterprise knowledge solutions that connect people to the answers they need. Companies around the world rely on InQuira solutions to increase customer satisfaction and loyalty with personalized interactions through Web self-service, agent-assisted contact centers and knowledge intranets. InQuira solutions are built from a single technology platform that makes it possible for companies to provide a consistent customer service experience across Web, phone, and community channels.
InQuira is one of the only vendors in the market today to concentrate solely on the technology to understand, capture, and deliver answers. InQuira is unique in its ability to understand user Intent and deliver a platform with full range of tools that allow our customers to manage, measure, collaborate, and deliver knowledge. InQuira offers complete lifecycle management for delivering answers and sharing knowledge to optimize Web self service, contact centers, and daily workforce performance.
InQuira for Web Self Service—Transform the self-service experience using automated intelligence that combines actionable insight into the customer’s intent with concierge-quality assistance that helps them rapidly find the right answer.
InQuira for Contact Centers—Drive customer service standards to new heights with InQuira’s comprehensive knowledge solution, which is fully integrated into the agent desktop. With InQuira for Contact Centers, all the search guidance, collaborative tools, and information needed to resolve customer inquiries are just a click away.
InQuira for Enterprise Knowledge Management—Enhance selling success and increase productivity by automatically capturing and delivering the collective expertise of your organization to your sales staff, employees, and partners. InQuira for Knowledge Applications assists each user through the process of finding the most relevant answer as quickly as possible.
InQuira Discussion Forums—InQuira Discussion Forums comprise an out-of-the-box Web application and the ability to manage discussion forums from a Web-based management interface. Using InQuira Discussion Forums, companies can offer the most compelling Web experience, one that enables both customers and internal employees to collaborate and resolve issues more effectively. Unique to InQuira is the ability to crowd-source the creation of knowledge from forums and also natively provide forum content in online federated search results.
InQuira On Demand—InQuira On Demand is an enterprise private cloud solution, which provides the highest levels of security and enterprise-grade reliability. With InQuira On Demand your application administration, hosting, monitoring, and software updates are taken care of for you. InQuira On Demand is a key delivery option for InQuira’s comprehensive solutions for Web self service, contact centers, and knowledge applications. These solutions are built on the InQuira Q8 Platform, which offers unique language processing and behavioral insight to transform the way visitors, customers, staff, and partners interact with your business.
InQuira for Siebel Contact Center—InQuira and Oracle have joined forces to harness the collective power of the market-leading CRM desktop with the best in knowledge management. InQuira knowledge management capabilities are now fully integrated with Oracle’s Siebel Contact Center for a one-stop solution that helps service organizations realize unprecedented levels of agent efficiency, accuracy, and consistency in every service interaction.
InQuira for Oracle CRM On Demand—InQuira for Oracle CRM On Demand delivers enterprise-grade Knowledge Management capabilities, seamlessly integrated with Oracle’s CRM On Demand application. For the agent, this feature-rich cloud solution enables service organizations to realize unprecedented levels of efficiency, accuracy, and consistency in every service interaction. For the consumer this powerful combination provides the right answer the first time and every time. The integration with Oracle CRM On Demand automatically incorporates customer context, service context, and CRM contextual information to understand the context of the inquiry, pre-determine intent, and deliver on target, relevant answers.
Why do companies choose InQuira solutions?
InQuira provides a very intuitive way for customers to ask questions, navigate to the best answer and be fully self-sufficient, which is very appealing to companies impacted by today’s economic climate. Featuring tight integration of search, content management, discussion forums and analytics, InQuira solutions ensure that companies can manage knowledge, make it accessible to the right people at the right time, and measure its effectiveness at resolving customer issues. InQuira solutions are based on an understanding that organizations need both search and knowledge management to deliver the most compelling customer experience.
Learn more about how InQuira customers are using knowledge management to improve every customer experience.
Visit InQuira’s knowledge management resource center for KM white papers, case studies, and other valuable resources.