InQuira, Inc. provides knowledge applications for web self-help, agent-assisted support, service desk support and enterprise knowledge sharing across multiple channels including web, phone and community. The only vendor to combine findability, content, reputation, collaboration and analytics in a single platform, InQuira gives the Global 2000 a more effective way to harvest and apply knowledge content to resolve customer problems faster. Blue-chip customers include Nokia, 3M, Juniper Networks, RBS, Pitney Bowes, SprintNextel, and E*Trade. For more information:

• read the InQuira blog, SmartOnQ
• visit the InQuira 8 microsite
• watch customer testimonials
• sign up for a personal resource library, the InQuira IntelliCenter

The InQuira software platform includes solutions for:

• Web self-service—empowering customers to help themselves, while deflecting calls from the contact center and lowering overall support costs.
• Agent-assisted support—arming call agents with the information they need so they can be faster, more effective, and more productive.
• IT help desk support—enabling service desks to draw on collective enterprise knowledge and expertise to deliver fast, accurate and consistent help desk answers.
• Corporate knowledge management—offering the tools to streamline content development, aggregation, and sharing, so organizations can fully apply corporate knowledge.

Key Features and Benefits of the InQuira Software Platform include:

InfoCenter applications for web self-service, call center support, service desk support, and corporate knowledge sharing and collaboration.
- Pre-configured knowledge applications that can be integrated into existing sites
- User control over personalization and subscriptions
- Escalation and case deflection mechanisms
- Integration into SSO and LDAP systems
- Adaptors for integration into most CRM and case-tracking systems

Intelligent Search
- Understanding of customer intent with industry domain dictionaries
- Connectors for content management systems and various content formats
- Categorization, filtering and step-by-step process wizards to diagnose problems or otherwise direct visitors
- Ability to return, in one results set, content from multiple repositories–including the InQuira knowledge base and discussion forums

Information Management
- Flexible templates and authoring
- Configurable workflow and notification inbox for tasks and approval
- Multi-lingual authoring and translation support

Communities
- Support for both moderated and non-moderated discussion forums
- Article ratings and workflow for harvesting knowledge content
- Secure threads by category for private discussions

Expertise Location
- Identification of top rated experts by skills or contributions
- Configurable point system based on reusability of contribution
- Integration into point of presence systems

Analytics
- Session-based tracking of user activity across entire interaction
- Operational reports for content capture, creation, re-use and workflow
- Content usefulness and gap reports

Follow THIS LINK to access the InQuira press release library.