InQuira Inc. is a leading provider of enterprise knowledge solutions that connect people to the answers they need. Companies around the world rely on InQuira solutions to increase customer satisfaction and loyalty with personalized interactions through Web self-service, agent-assisted contact centers, social communities and knowledge intranets. InQuira solutions are built from a single technology platform that makes it possible for companies to provide a consistent customer service experience across Web, phone, and community channels.
InQuira is one of the only vendors in the market today to concentrate solely on the technology to understand, capture, and deliver answers. InQuira is unique in its ability to understand user Intent and deliver a platform with full range of tools that allow our customers to manage, measure, collaborate, and deliver knowledge. InQuira offers complete lifecycle management for delivering answers and sharing knowledge to optimize Web self service, contact centers, social communities, field sales, and daily workforce performance.
InQuira for Contact Centers—Turn every agent into a seasoned expert with a comprehensive knowledge solution that is fully integrated into your CRM desktop. InQuira combines patented search technology with real-time contextual data from enterprise systems and social communities, allowing agents to spend less time researching solutions and more time answering questions.
InQuira for Web Self Service—With customers increasingly going to the web first to get answers to their support questions, delivering a great online support experience has never been more important. InQuira transforms the self-service experience using automated intelligence that combines actionable insight into the customer’s intent with concierge-quality assistance that helps them rapidly find the right answer.
InQuira for Social Forums—Social forums are a powerful way to cost-effectively scale your support organization. Despite the hype around Social CRM, support executives have struggled to derive real business value from social media channels. With InQuira social forums build communities, engage customers with rich social media features, and foster meaningful collaboration as an integrated part of a comprehensive multi-channel support strategy.
InQuira for Sales Enablement—High-value sales resources waste countless hours searching for sales material, creating content that already exists, and trying to access peer expertise. With a lack of execution consistency and a reliance on guesswork, the bulk of the sales force underperforms and the top line suffers. InQuira Sales Intel gives sales operations and management the ability to enforce best practices and ensure every rep is following the same playbook as the top performers.
InQuira for Enterprise Knowledge Management—The decision to knowledge-enable your critical business processes is an important one and you want to be sure that the solution you choose can support that decision with industry leading proven technology that is easily implemented, extensible and has a high rate of customer success. InQuira for Enterprise Knowledge Management assists each user through the process of finding the most relevant answer as quickly as possible.
InQuira for Oracle—InQuira is the preferred knowledge management solution for Oracle Siebel and Oracle CRM On-Demand Solutions, delivering an end-to-end multi-channel service solution out-of-the-box. InQuira’s out-of-the-box integration to Siebel provides agents 1-click access to answers directly within their Siebel interface reducing case resolution time and boosting agent adoption by eliminating the need to log into multiple applications. InQuira extends Oracle CRM capabilities with best-in-class web self service and community forums functionality to help deflect low value cases and provide seamless escalation to the contact center when needed.
InQuira for SAP—InQuira has been selected as SAP’s Endorsed Business Solution for Enterprise Knowledge Management. This solution delivers answers directly into the agent desktop of SAP CRM. With one-click agents will have real-time advice and accurate answers for every service interaction. Or take full advantage of InQuira for Web self-service integrated to your SAP support site and start experiencing a rapid increase in self-service adoption and fewer escalations to your support center.
InQuira for IBM—IBM has established InQuira as its preferred knowledge solution. InQuira provides leading companies with an integrated multi-channel customer service experience that helps optimize call center operations, reduce costs through deflections and right-channeling of service requests, and can provide customers with a superior and differentiated online experience.
InQuira for Genesys—InQuira and Genesys provide a unique solution to meet the needs of global organizations streamlining and improving their self-service and contact-center user experience. The integration of InQuira’s knowledge management solution with Genesys’ telephony infrastructure provides a unique ability to design customer experiences that increases agent proficiency through better call handling and provides the most complete solution for intelligently handling multi-channel service environments.
InQuira On Demand—InQuira On Demand is an enterprise private cloud solution, which provides the highest levels of security and enterprise-grade reliability. With InQuira On Demand your application administration, hosting, monitoring, and software updates are taken care of for you. InQuira On Demand is a key delivery option for InQuira’s comprehensive solutions for Web self service, contact centers, and knowledge applications. These solutions are built on the InQuira Q8 Platform, which offers unique language processing and behavioral insight to transform the way visitors, customers, staff, and partners interact with your business.
Why do companies choose InQuira solutions?
InQuira provides a very intuitive way for customers to ask questions, navigate to the best answer and be fully self-sufficient, which is very appealing to companies impacted by today’s economic climate. Featuring tight integration of search, robust multi-lingual content management, integrated discussion forums and best-in-class analytics, InQuira solutions ensure that companies can manage knowledge, make it accessible to the right people at the right time, and measure its effectiveness at resolving customer issues. InQuira is the smart choice for companies looking to connect people to answers!
Learn more about how InQuira customers are using knowledge management to improve every customer experience.
Visit InQuira’s website to see our solutions in action and download our extensive collection of white papers, best practices, case studies, and other valuable knowledge resources.