Coveo offers a highly sophisticated, yet easier to deploy and customize, enterprise search platform and search-powered business solutions to help organizations access, analyze, and leverage information and knowledge. With Coveo’s unified indexing technology, companies gain an alternative to expensive system upgrades and integrations, and are able to harvest existing IT infrastructure while providing actionable insight into information and knowledge. Coveo helps companies to Stop Moving Data™ by combining structured and unstructured data from virtually any enterprise system into a central index, which is then accessed securely to drive more value through multiple business processes.

Coveo’s more than 700 global implementations contribute to the success of AmerisourceBergen, CA, Deloitte, GEICO, ESPN, Haley & Aldrich, Lockheed Martin, Odyssey America, P&G, PricewaterhouseCoopers, Spencer Stuart, Children’s Hospital of Boston, Sony Ericsson, IMS Health, SSQ Financial, the U.S. Navy, among many others.

Coveo Enterprise Search Platform
Coveo Enterprise Search is a highly scalable and modular platform, enabling rapid deployment, self-service configuration and customization, and a significantly lower total cost of ownership, thanks to the central index footprint, which requires just a fraction of the footprint of the original information. Coveo’s flexible user interfaces, from dashboards containing dynamic information mash-ups to the intuitive Outlook Sidebar, Floating Desktop Search Bar and smartphone mobile access, enable users to quickly get the information they need, in the format that best suits how they work. Coveo Connectors access virtually any enterprise system, on servers or in the cloud, enabling companies to create central, unified indexes of both unstructured and structured information.

Coveo Expresso—free entry-level enterprise search
Coveo Expresso provides powerful enterprise search capabilities that can serve as either an entry point for a mid- to large-sized organization, or can be all that a small business or a department needs to be more productive right away. Expresso helps employees access information in email, on their desktops, and in file shares and SharePoint quickly and easily. Expresso's Outlook Sidebar and Floating Desktop Search Bar enable users to search without leaving their favorite programs.

Available as a free download, Coveo Expresso can be configured and deployed by IT teams in under an hour. Flexible upgrades allow for Expresso deployments to grow seamlessly as needs for additional document indexing volume or licensed users evolve.

Customer Information Access Solutions
Coveo Customer Information Access Solutions provide customer service and call center operations with intuitive, rapid access to critical information assets in the enterprise knowledge ecosystem, all through a single, intuitive interface. Increased first contact resolution (FCR) and reduced call handling times (ACHT) drive down costs and improve efficiency.

Customer self-service solutions deflect more costly, time-consuming calls and contacts. This self-service resolution, coupled with reduced resolution times for agent assisted contacts, improves customer loyalty and satisfaction, positively impacting revenue opportunities within existing customer bases.

Coveo’s Customer 360-degree solution allows customer service executives to leverage dashboard views of team and individual performance and the health of customer relationships to improve decision-making and operational efficiency. IT teams empower business value by harvesting existing IT assets and systems to provide integrated access to the numerous systems and repositories that make up the customer knowledge ecosystem, without impacting the existing customer service infrastructure or moving data.