Coveo is the confluence of Enterprise Search 2.0,  knowledge management and customer experience management. Coveo Insight Solutions transform disparate structured and unstructured data, from virtually any system, into actionable, on-demand insight about customers, projects, people, processes and products, delivered via intuitive, role-based Insight Consoles. Greater insight enables more effective and efficient customer service, more relevant customer experiences, increased sales and shorter sales cycles, faster innovation for better product development, and ultimately, increased profitability.

Coveo customers range from Fortune 100 companies such as Lockheed Martin, PepsiCo and Verizon, to Global 2000 companies such as GEICO, Bose, CA Technologies and T-Mobile, to mid-sized businesses such as Terumo Medical, IBM Netezza and Children’s Hospital of Boston.

Coveo Insight Solutions
Coupled with extensive industry expertise and established best practices, Coveo solutions are deployed using the Coveo Insight Methodology, leveraging a framework that allows organizations to Search & Navigate, Consolidate, Correlate and Analyze information from disparate digital sources across your organization and beyond.

Coveo Insight Solutions distill insight that speed sales, innovation and customer service:

• Coveo Insight Solutions for Customer Service consolidate multi-channel and social customer interactions with enterprise data within role-based Insight Consoles for agents, customers and management.
• Coveo Insight Solutions for Sales and Marketing empower sales and marketing departments with deep understanding of their customers, prospects, products, and operations, with role-based, personalized Insight Consoles.
• Coveo Insight Solutions for R&D and Engineering leverage the diverse knowledge and expertise, both within your organization's technical staff and knowledge resources, and external communities, to provide the insight needed to drive innovation, reduce time to market and increase profitability.