SAVE THE DATE! KMWORLD 2019 in Washington DC NOVEMBER 5 - 7, 2019

 

Stephen E. Arnold

Managing Director - ArnoldIT.COM

Stephen E. Arnold is the author of CyberOSINT: Next Generation Information Access. Information about this study is available at www.xenky.com/cyberosint. Contact the author at seaky2000@yahoo.com.

Articles by Stephen E. Arnold

My hypothesis is that for many content-centric and knowledge-centric processes, those involved want to get to the "good stuff." The demonstrations, the visits to trade shows and the selection of a vendor are just more fun than making flow diagrams and verifying requirements. Posted September 01, 2015

A shift from traditional information management methods is taking place. The shift is not revolutionary. The change is evolutionary. At some point enterprise knowledge solutions give way to newer, smarter and predictive systems. Posted July 03, 2015

How does knowledge management fit into a workplace in which employees take independence as a core principle? In my experience, enterprise software is only now being adapted to the needs of mobile, at home and contract workers. Posted May 28, 2015

E-mail in government agencies, in my experience, is supposed to be swaddled in systems under the stewardship of security and technology professionals. The user name and password is, in theory, linked to a particular individual. The messages are passed through systems designed to record, back up and monitor those under the government umbrella. Posted April 28, 2015

General Electric has a software start-up. The somewhat surprising development is the subject of the Harvard Business Review essay, "Building a Software Start-Up Inside GE," by Brad Power.... Posted March 31, 2015

Some KM systems provide collaboration tools. Authorized users can send an e-mail or a message to another user. That approach was state-of-the-art five years ago. But for new hires, the old-school KM approach may pinch like a pair of too-small shoes. Posted March 01, 2015

Big data poses one of those puzzles with which my Psych 101 professor taunted the class. Consider this question: Is big data the bowl, the water in the bowl, or the goldfish in the water in the bowl? Posted January 30, 2015

You talk to your mobile phone to search, don't you? My wife, who is no technology lover, does. Our 75-year-old neighbor thinks Siri, Apple's voice search system, is a real person. Ask a question on a voice search-equipped Android phone, and you can get specific driving directions to the closest pizza parlor or gas station. The future has arrived—or has it? Posted December 31, 2014

With a breakthrough in computing architecture, the hope is that the accuracy of the systems can move to 95 to 99 percent accuracy. Posted October 29, 2014

A few years ago, I participated in a meeting in which several different agencies discussed data management software. When the representative for the GSA explained the availability of shared services, meeting attendees understood the potential cost savings. By using software already licensed, the time and cost for launching a new initiative could be slashed. The talk was positive, but the concept of shared services has been making only modest progress. Collaboration was useful in the meeting.

But once the agency representatives got back to home base, it was business as usual.
Posted September 29, 2014

There may be some challenges for enterprise search in the organizations of tomorrow. Without innovation, enterprise search is likely to find itself marginalized as enterprise knowledge management solutions proliferate. Search without search may be shorthand for who needs old-fashioned search? Posted September 01, 2014

Organizations whatever their ilk face mounting costs for information access. The indirect costs—that is, the money spent that is part of business—may be even higher. When leadership lacks management skills and technical insight, disasters become more likely. I thought about this as I learned about General Motors' (GM) ignition spring problem. The company experienced a knowledge management implosion in my opinion.... Posted July 03, 2014

As organizations struggle to maintain a competitive advantage and minimize risk, surveillance will become an important facet of knowledge management. Posted May 28, 2014

Big data is in its Aveling & Porter steam roller phase. Large volumes of digital information have to be pressed into something usable. Posted April 29, 2014

Cloud computing and big data appear to be a new technology marriage made in heaven. For many organizations, the cloud and big data could crack the knowledge management problem. Posted March 31, 2014

Video is a content type that has increasing importance in the enterprise. Posted March 01, 2014

I can certainly envision a future where search engine optimization, which may be perceived as having more value than traditional information retrieval, may become the gatekeeper for enterprise search in some organizations. Posted January 29, 2014

Four interesting challenges are testing organizations that want to manage their knowledge in a more effective way.... Posted December 16, 2013

Posted October 29, 2013

In the present big data environment, analytics is the only way to try to make sense of the volumes of digital information available. Posted August 21, 2013

Specialists in the enterprise will need desktop search systems as long as there are desktop computers. The "death" of a PC does not mean that an entire population will disappear overnight. On the other hand, desktop search is not perfect, and innovation seems to have stalled. Posted July 01, 2013

"Semantic technology can improve indexing, identify entities and output tags, which can be analyzed by sophisticated numerical recipes..." Posted May 28, 2013

"The blurring of CRM with knowledge management has begun in earnest..." Posted April 22, 2013

"In my opinion, the reason why social search is a huge deal for both Facebook and Google is that the service allows precision-targeted advertising that is increasingly successful in achieving higher levels of revenue..." Posted March 12, 2013

..."Can companies that are based on traditional information retrieval foundations compete against specialist firms with purpose-built big data systems? Can a traditional search vendor play in the trend-setting big data world?..." Posted March 01, 2013

Can an established organization like a government health service agency, a trucking company or a textbook publisher adapt to the jazzy, social, brave new world of big data?... Posted January 23, 2013

"Figuring out what is in big data collections places a significant burden on traditional search, content management and database management systems..." Posted October 24, 2012

Franz Kogl, managing director of sales and marketing for IntraFind, explains that their system allows a user to personalize his or her information experience. Posted September 17, 2012

Digital information is doubling every few months. A gigabyte of data is nothing compared to a petabyte. Analytics is the key to unlocking the value of "huge flows of structured and unstructured information."... Posted July 05, 2012

Enterprise search is a touchy-feely service. If you have interviewed potential users of an enterprise information system, you probably have heard, "I prefer a system that works just like Google" or, "I want the system to provide just the information I need." Those types of statements make clear that search is a subjective concept. When search engine expert Steve Arnold expressed his concern with traditional surveys, a colleague suggested that he check in with Dr. Linda McIsaac, whose work involves a next-generation method of determining employee preferences. He asked McIsaac if she would update him on her methods for obtaining statistically valid data about an individual's or a group's preferences. Her company is Xyte, which uses her method described as "human behavior technology." Her work makes it possible to predict employee behavior and translate it into tangible business results. The Xyte approach, according to the company's Web site, is grounded in neuroscience and psychology. In this article, Arnold provides a review. Posted April 29, 2012

Bitext develops software that enables machines to understand the language people use every day. Bitext now offers support for English, Spanish, French, Italian, Portuguese, Brazilian, German and Dutch. In development are languages such as Arabic, traditional Chinese, simplified Chinese and Japanese... Posted March 31, 2012

As the information tsunami rages, is SharePoint a solution to information management woes or a contributing factor to the challenges we face in managing information? KMWorld columnist Stephen Arnold talks you through it. Posted March 01, 2012

Posted February 01, 2012

Janus is a reminder of the technical, management and business challenges digital information presents today... Posted January 01, 2012

My view is that a content management system exposes problems that were previously invisible... Posted October 29, 2011

What is evident to me is that SharePoint and governance are the digital equivalent of peanut butter and jelly or any other pair welded into one's consciousness... Posted September 01, 2011

Steve Arnold gets all sentimental in this analysis of cutting edge search technology. Posted July 05, 2011

Semiotics focuses on signs and symbols as indicators of meaning. In this article, Steve Arnold reviews systems that search for meaning in enterprise content. Posted May 28, 2011

Posted April 01, 2011

Posted March 01, 2011

...the buzzword of the summer is Hadoop. Bloggers and poobahs have done loop-the-loops around Hadoop... Posted October 29, 2010

Posted September 01, 2010

At a recent business lunch, one executive asked the question, "What do $50-per-user Google Apps for the Enterprise mean?" One of the wits dining with me answered, "A Microsoft migraine."... Posted May 28, 2010

"Meh" has become a way to signal indifference. In one syllable, a person in step with current lingo can say "meh," meaning "so what" or "who really cares." Feigned indifference can be maddening. Ask a Microsoft executive about Google and you get an earful. Ask Google about Microsoft and you may elicit a meh... Posted April 01, 2010

In the last half of 2009, Google operated like a medieval wool mill. The basic technology works, and the mill operators have been focusing on increasing production. But Google is a 21st century company. What few of its competitors and customers have realized is that Google is now in production mode... Posted March 01, 2010

Old joke: If you can speak three languages, you are trilingual. If you speak two languages, you are bilingual. If you speak one language, you are an American... Posted February 01, 2010

Google's enterprise services received what Italians call chiaroscuro. The idea is that light falls across a canvas and reveals details that might otherwise be difficult to perceive. The PR blitz for Chrome as a new Google operating system is interesting, but it may not make it easy to see two broader enterprise initiatives revealed in July 2009. The penetrating light came from two different continents and concerned two quite different Google services... Posted October 28, 2009

Posted July 03, 2009

Google, the giant in Web search, introduced a service that allows friends to "see" one another's location on their respective mobile devices. The service, a component of Google's social networking services, has different facets. The Latitude feature plots friends on a Google Map. The Connect feature makes it easy to join a community. Those new offerings keep Google in step with similar offerings from online vendors designed for the young and those young at heart. Google and Salesforce.com have taken an important step... Posted July 03, 2009

Science fiction buffs know about the "tractor beam." A starship floats without power. A space tug locks onto the crippled star cruiser with a magnetic beam. The space tug reels in the crippled starship the way a fisherman lands a rainbow trout.Google's enterprise tractor beam is its App Engine. The fish are enterprise customers. Unlike the science fiction tractor beam, the Google beam is quite real and starting to reel in the enterprise catch... Posted June 01, 2009

...The most interesting development for me in the last month or two is Google's Voice service. In March, Google made available a service that offers users a single telephone number and a bevy of features. Google's interest in telecommunications, mobile devices and on-the-go search reaches back to the company's earliest days. Few know that Google co-founder Sergey Brin is the inventor of one of Google's patents filed in February 2001, "Voice Interface for a Search Engine," US7027987... Posted May 01, 2009

Google's spring campaign probes the Microsoft enterprise stronghold in a direct way...It's using search, applications, maps and a SWAT team of resellers... Posted April 01, 2009

Cuculi wait until another bird is preoccupied, then, with the coast clear, they will lay an egg in the other bird's nest... Posted March 01, 2009

Posted February 02, 2009

Posted January 02, 2009

Posted November 03, 2008

Maps have gone from stone to paper, and now from paper to pixels. The Internet has revolutionized the concept of a map—they're cheap (if not free) and easy to find online, and they are customizable. So not surprisingly, online maps and mapping services are among the most popular applications online. You can find a wide range of features and functions from Google, Microsoft and Yahoo... Posted September 29, 2008

Google has been and remains a secretive company. Part of the firm's reluctance to engage in orgies of public relations is common sense. Mountain View, Calif., is open but also closed. Posted August 31, 2008

Microsoft's Steve Ballmer suggested that Google was a one-trick pony. Google won its crown with online advertising. Since the day when Google's founders made the decision to enter the online advertising business, Google changed from a quirky search engine to a revenue powerhouse. Posted May 30, 2008

Google's engineers devised a system and method to operate a "smart" shuttle service for its employees. Posted May 01, 2008

Google is taking an important step forward in Web-based content acquisition and distribution. In addition, the Google technology is well suited to some organizations' need for robust, hosted content management and distribution systems. Posted February 05, 2008

Many IT professionals and Webmasters expect search to be baked into their existing applications. What’s delivered is a search soufflé that disappoints. Posted April 26, 2006

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