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Phil Britt

Phil Britt is a freelance writer who focuses on high-tech, financial services and other industries, e-mail spenterprises@wowway.com.

Articles by Phil Britt

Financial services firms are using knowledge management solutions for data sharing across the organization, to permit authorized access to sensitive information while blocking unauthorized access and to analyze potential investments. Posted July 03, 2017

Large and small companies alike are increasingly relying on knowledge management to develop better automated marketing campaigns. Knowledge management is essential to deliver the right message at the right time to the right people with the right frequency. Posted March 31, 2017

Private and public entities need the ability to quickly and securely share knowledge among different stakeholders, so they are looking at new enterprise file sync and share (EFSS) solutions. Posted December 30, 2016

Sometimes customers don't give their feedback directly, but indirectly by how they engage with a company's content. If they click off a video too quickly, for example, it's a good indication that their experience was subpar at best. Posted October 01, 2016

By the time the information was analyzed, the data itself was stale. Posted May 31, 2016

"When we reached a point where we were spending more time manipulating the data than using it to make decisions, we knew that we needed a new solution.".... Posted October 01, 2015

Financial services companies are using a variety of knowledge management solutions to locate documents and disseminate information across the enterprise, for improved contact center performance and to mine data from employee feedback surveys. Posted July 03, 2015

As companies look to embrace mobile and multichannel options to serve customers on their own terms, they rely on knowledge management to implement such processes as bill payment and insurance claims. Posted July 03, 2015

Companies are relying on knowledge management to better handle the Web experience of external and internal customers.... "People are going to mobile now more than to our brick-and-mortar locations... Posted March 31, 2015

"Our employees knew there was information on the intranet that they needed, but they had trouble finding it." Posted January 30, 2015

The company produced 600,000 relevant documents to the FTC within days. That would have been impossible with other kinds of technology Posted December 31, 2014

"Our business is based on discovering new to market products, launching them into the marketplace and amplifying them to a large audience. A big part of this process is how our community lifts up our products and shares them with their own networks." Posted September 29, 2014

Click-through rates for mobile site visitors have increased from 15 percent to 50 percent, and the mobile traffic has increased by 8 percent. Posted July 03, 2014

Companies are using knowledge management to improve the Web experience of customers in life sciences, professional services, mortgage lending and a host of other industries. Posted March 31, 2014

"If you're handling 100,000 orders a year, even 10 cents an order can make a huge difference." Posted September 29, 2013

"When you have an online presence, a system that is three to four years old seems more like it's 20 years old." Posted July 05, 2013

"We've been able to cut our deployment time from three months down to one month. It's a great empowering technology for users." Posted May 28, 2013

"Despite all the discussion of movement to electronic records, the volume of paper records is increasing in 42 percent of organizations and decreasing in 34 percent..." Posted April 29, 2013

Essential in providing customers with an excellent Web experience is knowledgebase support when the user needs additional information Posted March 31, 2013

"Within the first six months, more than 85,000 users were participating in IBM Connections-driven social networking activity, making more than 1 million connections and forming 3,000 different communities"... Posted July 05, 2012

"We save about $12,000 a year in postage ... We are saving another $100,000 a year in supply costs, and we were able to downgrade our copier leases, saving us another $5,400 a year."... Posted March 01, 2012

By storing and sharing claims electronically, the company has reduced turnaround times by 47 percent... Posted September 29, 2011

"Our challenge when we built our new data center was overall energy efficiency." Data centers, power distribution companies and construction firms all try to conserve energy... Posted July 05, 2011

Faced with a deep recession, increased security concerns and a growing propensity by travelers to cut back on their vacation and other discretionary spending, firms in the travel industry have discovered knowledge management solutions help them handle the downturn while some of their competitors close their doors... Posted September 29, 2010

"We wanted to be able to process more business with the same number of staff ... Being able to reuse information saves a tremendous amount of time..." Posted September 29, 2009

Pharmaceutical companies are using knowledge management solutions to meet regulatory guidelines, analyze legal bills and track drugs from manufacture to sale... Posted June 01, 2009

Law firms are using knowledge management tools to improve customer service, to ease the discovery process and to better manage client billing and communications when working remotely... Posted February 02, 2009

In this difficult economic climate, retailers face more daunting challenges than ever. Many are using knowledge management solutions to help improve sales and their bottom line. The tools help retailers in such areas as managing inventories, driving marketing programs, targeting and retaining customers, and providing superior customer service... Posted January 02, 2009

Increases in data breaches and the development of electronic discovery (e-discovery) are prompting firms to closely re-examine their records retention and management policies. New breaches seem to be reported monthly, if not weekly. In August alone, data breaches were announced at Countrywide Financial , Bank of New York Mellon, and Best Western, potentially affecting millions of customers... Posted November 03, 2008

Knowledge management solutions are being used globally in the insurance industry—in both large companies and small—to simplify research for customer information, to better manage files and to ensure coverage for claims... Posted September 29, 2008

Banks and other financial services firms (mortgage lenders, brokerages, etc.) are using knowledge management to monitor the competition and are starting to share knowledge throughout the enterprise, although they still have a way to go, according to analysts. Posted July 11, 2008

Pharmaceutical companies are employing knowledge management (KM) to enhance strategic performance across the enterprise, to help with long-term development of new products and to build more comprehensive knowledgebases, among other uses. Posted May 30, 2008

Organizations are counting on e-learning solutions to facilitate in-house training, to stay abreast of security issues, and to locate and consolidate knowledge. Posted April 01, 2008

Retailers are incorporating knowledge management into their processes to gain advantage over their competitors, enabling executives and lower level managers to quickly run reports on sales and other performance measures, to handle inventory better and to gain a clearer understanding of their products. Posted February 05, 2008

Insurance companies are depending on knowledge management (KM) to determine risk, price policies, control costs and improve customer service. Posted September 27, 2007

As the telecommunications industry has evolved to include data, video and Internet communications, as well as voice, the provider landscape has become more complex. Posted August 31, 2007

Transportation companies are relying on knowledge management to track fleets, maximize revenues and reduce operating costs, as well as to gain other benefits. Posted July 10, 2007

Although electronic records management has been around for a number of years, it’s still in its early stages in the medical community... Posted April 30, 2007

“The evolution of BI will continue to be driven by the business need to incorporate BI-style analytics directly into business process management,”... Posted April 26, 2007

Government offices are starting to take advantage of enterprisewide knowledge management systems to share information across widely dispersed offices that handle everything from criminal arrests to land management to taxation. Although many of the technologies that enable that sharing, like enterprise content management systems, have been around for several years, numerous state, county and local governments are still in the beginning stages of their programs. Posted April 01, 2007

The disparate nature of content and the desire to share it companywide, as well as with business partners and customers, are challenges facing vendors and users of enterprise content management (ECM) systems. Posted March 01, 2007

When a telecommunications company renews a calling card, the process has historically involved knowledge workers in billing, customer service and several other departments within the company each updating their records, a cumbersome process for a renewal that might be very small in revenue and therefore in profitability. Posted February 01, 2007

Competitive intelligence (CI) has attracted plenty of attention recently because of the explosion of information publicly available now through blogs, wikis, text messages, e-mail and other electronic communications... Posted October 27, 2006

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