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Lauren Trees and Mercy Harper

Lauren Trees is APQC's knowledge management research program manager, e-mail ltrees@apqc.org. Mercy Harper is a research specialist, knowledge management, e-mail mharper@apqc.org. APQC is a member-based nonprofit and one of the leading proponents of benchmarking and best practice business research.

Articles by Lauren Trees and Mercy Harper

Agile—a project management approach that stresses iteration, collaboration, and customer centricity—tops the list of innovations shaping KM programs. Posted May 08, 2019

Especially when performed across the entire enterprise, knowledge mapping requires significant time and effort.However, there is simply no better way to align KM activities and investments with business needs. Posted March 11, 2019

In its "Next-Generation Communities of Practice" research, member-based nonprofit APQC identified eight strategies that top organizations use to make employees aware of communities and get them excited about participating. Those strategies range from change management fundamentals that work for almost any knowledge management initiative to innovative tactics based on social media marketing and advanced analytics. Posted September 10, 2018

Many organizations have embraced enterprise social networking as the foundation for their virtual communities. Social networking is especially well-suited to communities whose discussions tend toward quick tips and informal exchanges among peers. Firms often combine social networking with other complementary collaboration capabilities to facilitate different types and degrees of interaction. Posted July 02, 2018

More elastic community structures allow organizations to meet short-term needs and facilitate a broader spectrum of collaboration. Posted May 01, 2018

Best-practice organizations use peer feedback and recommendations to guide their content strategies and connect people to the best stuff. Posted April 28, 2015

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