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Lauren Trees

Knowledge Management research Program Manager, APQC

Lauren Trees is principle research lead at APQC, e-mail ltrees@apqc.org.

Articles by Lauren Trees

Smart IT investments that cut down on routine, low-value KM work have the potential to enhance the user experience while lowering overall costs over time. Posted December 28, 2018

If a KM program historically has not played well with others, now is a good time to change the approach. And even if there are already strong collaborative relationships, strengthening those ties—and forging new ones with less obvious partners—can help prepare for the people, process, and technology changes taking shape as part of digital transformation. Posted October 31, 2018

The capture and transfer of lessons learned can be a differentiator between success and failure in a competitive project-based environment. Posted January 22, 2018

The first article in this series discussed reasons why leading organizations should encourage project teams to exchange insights and experiences as part of a comprehensive knowledge transfer strategy. Next, we explore the role that virtual communities and networks play in facilitating cross-project collaboration and learning. Posted October 30, 2017

As a project team moves a project toward completion, it constantly discovers new contextual information, better ways of doing things and less successful methods that other teams should avoid. By insisting that project teams document and share what they learn, organizations can ensure that relevant best practices and lessons are applied in other, similar projects and situations. Posted September 14, 2017

When an organization first decides to invest in better knowledge management, the team in charge often struggles to prioritize knowledge needs and select the right combination of tools and approaches to address them. Different parts of the business have different requirements, and it's hard to please everyone. Posted April 29, 2017

The next generation of cognitive applications will put computers even more firmly in the drivers' seat and require increasing confidence in their capabilities.

Although cognitive computing has tremendous potential to augment and enable knowledge work, its implementation should not distract KM programs from their core missions to retain critical knowledge and ensure its flow.
Posted March 01, 2017

This second installment takes a deeper look at the relationship between cognitive computing and knowledge management, focusing on the six use cases where cognitive systems show the most promise. Posted January 30, 2017

Cognitive computing, machine learning and predictive analytics will permeate every aspect of our lives and radically transform how we learn and interact in our digital lives. Posted December 30, 2016

When positioning mentoring as part of a knowledge management strategy, most organizations focus on how skill- and role-specific mentoring enables leaders and experts to pass on experiential knowledge to younger, less experienced colleagues. As I described in the first two articles of this three-part series, structured knowledge transfer is a key aspect of mentoring's value proposition and one of the biggest reasons why KM programs should incorporate mentoring into their suite of approaches. Mentoring can become an effective catalyst to break down silos, build boundary-spanning professional relationshipsand improve the quality of collaborative interaction enterprisewide. Posted October 30, 2016

The ideal mentor is one with both the right expertise and the right demeanor to impart that expertise. Posted October 01, 2016

Often, knowledge transfer mentoring is tied to knowledge management, learning and development, workforce planning or succession management initiatives. Posted September 01, 2016

When, how and why to measure KM initiatives and approaches Posted March 31, 2016

Many organizations want to understand how to build a better knowledge management program. At member-based nonprofit APQC, we use a 146-question KM Capability Assessment Tool to help organizations evaluate the current state of their KM efforts and figure out how to advance to the next level. Posted March 01, 2016

Why your KM program needs guidance from senior leaders and business stakeholders. Posted January 31, 2016

Why you need to document your KM strategy and estimate its projected benefits Posted December 30, 2015

Best-practice organizations use process maps, team sites and mobile apps to get content in front of the right people at the right time. Posted March 31, 2015

Anyone reading the headlines is aware of the current expertise shortages in science, technology, engineering and math (STEM). While many companies are pouring money into recruitment initiatives to buy their way out of the problem, APQC has opted to look at the issue through a different lens. Namely, how can firms better leverage the experts they have while, at the same time, accelerating the rate of learning for new hires and mid-career professionals?,

In researching this topic, our goal was to understand the expertise gaps faced by scientific, technical and engineering organizations and the urgency associated with closing those gaps. . . .
Posted October 24, 2014

Earlier this year, member-based nonprofit APQC partnered with KMWorld to uncover the truth about content management inside organizations. We wanted to find out which tools and technologies are popular, which trends show the most promise and what successful organizations are doing to pull ahead of the pack. Posted September 01, 2014

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