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Kim Ann Zimmerman

Kim Ann Zimmermann is a freelance writer specializing in technology and other business topics.

Articles by Kim Ann Zimmerman

IT executives, charged with increasing online sales while keeping head counts low, are seeking solutions that will integrate with their overall knowledge management systems. Posted August 23, 2006

Posted January 01, 2004

Blogging—the free-form sharing of information on the Web in a diary-like format—has gained popularity as a way for individuals to post information about their personal triumphs and struggles. But that same technique is now being used for salespeople, marketers and others in an organization to quickly and easily share competitive intelligence (CI). Posted November 01, 2003

Help desks and call centers are the hub of any organization—the link to customers. One bad experience and the customer goes elsewhere. That is clearly cause for concern in the mobile telecommunications industry, for example, where there is a push toward phone number portability. Slated to go into effect in November, customers who are unhappy with the technical support they are getting from their wireless provider will be able to take their business—and their phone number—to another service provider. Posted October 01, 2003

Posted September 01, 2003

Posted February 01, 2003

Posted November 01, 2002

Posted June 01, 2002

Posted January 01, 2002

Posted November 01, 2001

Posted February 01, 2001

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