Interested in great customer relationships? Check out our CRM Evolution and Smart Customer Service Conferences this April

Ken Wheaton and Art Murray, D.Sc.,

Ken Wheaton is management consultant and knowledge librarian at Applied Knowledge Sciences and director of the Pacific Northwest Chapter of the Special Libraries Association, e-mail Art Murray, D.Sc., is CEO of Applied Knowledge Sciences Applied Knowledge Sciences and co-director of the Enterprise of the Future Program at the George Washington University Institute for Knowledge and Innovation, e-mail

Articles by Ken Wheaton and Art Murray, D.Sc.,

Just like the small coffee shop in Alaska, the smart library will serve as a knowledge broker engaged in locating qualified sources of critical knowledge to solve a particular problem... Posted March 31, 2012

The surviving libraries will be the ones that remember that they are in the knowledge business... Posted October 29, 2011

Search KMWorld