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Judith Lamont, Ph.D.,

Judith Lamont is a research analyst and a KMWorld Senior Writer

Articles by Judith Lamont, Ph.D.,

"Salespeople are enthusiastic users of collaboration solutions because they have a strong incentive to do things more quickly." Posted October 29, 2014

""We interviewed many CMOs and asked them where their overall marketing plan was. Surprisingly, most of them did not know." Posted October 29, 2014

Founded 80 years ago, Aeromexico is the largest airline operating in Mexico. The company built its reputation on service, but when low-cost airlines entered the market about 10 years ago, Aeromexico began experiencing intense competition. "Our costs were higher than those of the new airlines," says Edouard Piquet, senior VP of customer experience at Aeromexico, "and our customer service was not at the level it needed to be in order to create strong customer loyalty." Posted September 29, 2014

"Customers need to be able to engage with the product by zooming in to see the features close up, rotating the item or even watching a video about it, especially on a mobile device." Posted September 29, 2014

In the ongoing quest to improve performance, organizations have sought reductions in process cycle times, enhancements in supply chain efficiency, greater quality assurance and many forms of cost savings. Recently, interest in obtaining better measures of advertising campaign performance has shown a noticeable uptick. Posted September 01, 2014

According to IDC, the federal government will spend $118.3 million on public cloud solutions in FY14, and more than $1.7 billion on private cloud solutions. The private cloud expenditure is slightly lower than it was in FY13, while the public cloud figure reflects an increase of about 33 percent. Looking ahead a few years, however, private cloud expenditures are expected to grow dramatically, reaching $7.7 billion by FY17. Posted September 01, 2014

Posted May 28, 2014

"Today's users are born multichannel, and they demand a smooth, positive experience." Posted April 29, 2014

"Companies should think about how they organize information, revise it and move it through the whole lifecycle. A key part of governance is moving policies to the beginning of this cycle instead of waiting until the end to classify a record." Posted April 29, 2014

A mainstay of knowledge management technology, search has been growing in sophistication at the enterprise level, but also still offers traditional products for keyword searching and desktop use. Posted March 31, 2014

IDC predicts that the market for big data technology and services will hit $32.4 billion in 2017, nearly doubling the predicted size for 2015 and an impressive 10 times the size it was in 2010. Posted March 31, 2014

"You should know not just how you are protecting personal information but also why you are collecting it in the first place." Posted March 01, 2014

"Since a lot of research is conducted outside of pharmaceutical firms, a globalized approach is required. Extremely collaborative networks are needed." Posted March 01, 2014

Extensive research into customer experience shows (and common sense affirms) that those who have a positive customer experience are far more likely to purchase again from the same company, less likely to defect and more likely to promote the company to others. What might be a surprise is the dollar amount into which the positive ratings translate. Posted January 31, 2014

"Our clients are carrying out transactions such as processing credit card data, so we have to ensure a high level of compliance in our support. Posted January 31, 2014

Customer experience management is at the vortex of a set of forces that are driving customer engagement like never before, and KM is there to play its part... Posted December 31, 2013

With healthcare spending at about $3 trillion per year and accounting for nearly a fifth of gross domestic product (GDP), managing costs and improving outcomes are top priorities for healthcare providers, insurance companies and consumers alike. KMWorld interviewed five experts in the field, who offered insights into how business intelligence solutions can help organizations take on the challenge of a new and sometimes confusing environment. Posted December 31, 2013

Although workforce analytics is a small portion of the overall analytics market, IDC identifies it as a growth area, reporting a 15.8 percent increase in 2012... Posted October 29, 2013

Users can go right from their mobile device to connect to a backend repository such as SharePoint or Windows file shares. They gain access through their existing permissions on the network... Posted October 29, 2013

"Clients often approach us believing they have an asset management problem, but they really have a creative workflow problem that is more significant. We routinely reset the conversation to focus on workflow with asset management as part of the overall dialog." Posted September 29, 2013

There is a new desire to author once and have reusability throughout multiple sites or channels. From a marketing perspective, it makes sense to streamline the process because that enhances productivity as well as effectiveness. Posted September 29, 2013

"In this age of social media, if people get upset about something a company does, they can easily tell everyone in a very public way." Posted September 01, 2013

"We keep customers moving forward but don't force them to adopt the most recent versions of software." Posted September 01, 2013

Text analytics is a vital tool in coping with big data. Posted July 05, 2013

The total value of the worldwide wind energy market will grow from $74.2 billion in 2012 to $109.8 billion in 2017. The resulting installations will almost double the amount of the world's electricity that is generated by wind... Posted July 05, 2013

"Social networking was initially user-driven, but is now being supported at the corporate level." Posted May 28, 2013

"Improved options for sharing content as well as support for mobile devices are signature characteristics of a new breed of ECM solutions that is showing rapid adoption..." Posted May 28, 2013

"The appeal of process automation systems that address a single business issue is that they can be implemented quickly, modified easily and deployed at a modest cost..." Posted April 29, 2013

"It is important to choose the right search technology for the content, and to recognize the need for ongoing tuning..." Posted April 29, 2013

Many legacy data warehouses are slowing down because they are stretched to capacity and their reporting is inflexible. Posted March 31, 2013

Search has to be more than finding documents. It needs to integrate complex content from multiple sources and provide the output as an information resource to decision makers. Posted March 31, 2013

"In October 2012 when Hurricane Sandy struck New York City, the New York eHealth Collaborative (NYeC) was as ready as an organization can be, given that the storm was considered a "500-year" event. The New York eHealth Collaborative has the largest ‘queryable' medical database in the country. It includes records for 14 million New York residents." Posted March 01, 2013

"If the bank complies with the regulations and can demonstrate that it has done so, then it is not vulnerable to allegations of predatory lending practices or other detrimental activities." Posted March 01, 2013

Social media is the canary in the coal mine. It provides early warning of issues that can become major problems if they are not detected quickly.... Posted January 31, 2013

...new features such as social media and mobile applications are making BPM more robust and versatile... Posted January 31, 2013

Senior writer Judith Lamont interviews Kapil Bakshi, chief architect, Cisco; Anjul Bhambhri, VP of big data, IBM; Charles Sedlewski, VP, Products, Cloudera and Dan Vesset, program VP, business analytics solutions, IDC. Posted December 31, 2012

"KM is about sharing and leveraging collective knowledge. We view it as the ‘boundaryless' flow of knowledge.".... Posted December 31, 2012

"Enterprise social software solutions are being used in 67 percent of organizations surveyed in 2012, up from 43 percent in 2011..." Posted October 30, 2012

"Marketing through mobile and social channels is growing, and one of the challenges is to measure the effectiveness of such initiatives..." Posted October 30, 2012

"Companies that succeed are the ones that take risks. However, the risks need to be understood and managed..." Posted September 29, 2012

"With the exponential growth of online marketing channels, digital assets can easily get out of control in most enterprises..." Posted September 29, 2012

Local governments have responded to staffing shortages and declining property taxes by leveraging KM solutions. Posted September 01, 2012

"KPIs (Key performance indicators) are best chosen and understood in the context of strategic plans that identify goals at a higher level..." Posted September 01, 2012

"The system helps a great deal with knowledge retention, because the outcomes are stored in a central location that everyone can access."... Posted July 05, 2012

"The volume, complexity and importance of medical information used in support of diagnosis and treatment of illness, as well as the dramatically rising costs of healthcare, drive initiatives to improve information use" ... Posted July 05, 2012

Cloud technology allows organizations to simplify their use of software and reduce IT staff, but perhaps more importantly, they can achieve greater agility and remove a non-core function... Posted May 28, 2012

"The user should not be a de facto records manager, now that methods of doing it automatically are available."... Posted April 29, 2012

"Now that everyone can see the data and come to their own conclusions. the concept of transparency is proving to be very effective."... Posted April 29, 2012

A goal of knowledge management over the years has been the ability to integrate information from multiple perspectives to provide the insights required for valid decision-making. Big data provides unique challenges and opportunities for achieving that goal. Posted March 31, 2012

Search has been a mainstay of knowledge management since the discipline was first defined, but is not yet a perfect technology. Organizations that spend time analyzing their content and establishing metadata are able to leverage their intellectual capital more effectively. Posted March 31, 2012

A year or two from now, more people will be accessing the Internet from their mobile devices than from desktop computers... Posted March 01, 2012

With governance in IT, "the big picture is how critical content is protected and managed." Posted March 01, 2012

Customers are increasingly impatient with cumbersome purchase processes or unresponsive service... Posted February 01, 2012

According to the consulting firm IDC, the market for BPM software and middleware grew over 9 percent in 2010, to $16 billion... Posted February 01, 2012

KMWorld columnist Judy Lamont discusses trends in the workplace that are driving enterprises to cater to the information needs of workers who are not only mobile but smart-device enabled and cloud integrated. Posted January 01, 2012

Posted January 01, 2012

"Many companies are placing a big bet on collaboration to support their business activities. In particular, the workplace is moving toward one in which many business applications are integrated through collaboration and exposed through the social layer."... Posted October 29, 2011

"Companies should decide on their goals, articulate the key decisions that will be made in the next couple of years and define the audience for the information.".. Posted October 29, 2011

The DAM market has been thriving despite the economy. Posted September 29, 2011

"The cloud is a major factor for enterprise content management." Posted September 29, 2011

The U.S. military deals with an enormous volume of information, myriad processes and a variety of analytical needs. In that respect, effective knowledge management is essential... Posted September 01, 2011

"Previously we were using key words to identify relevant documents, but text analytics gives us a much clearer picture of the data set..." Posted July 05, 2011

"The best way for people to share knowledge and be creative is by working closely in a community environment, so we wanted a solution that brought people together..." Posted May 28, 2011

Governance, risk and compliance...
Failing to maintain GRC best practices increasingly has the potential for devastating consequences.
Posted May 28, 2011

ECM should not be viewed solely as a way to store information, but also as a "business transformation and optimization engine..." Posted May 01, 2011

Search solutions have been a mainstay of knowledge management since document management software first entered the scene. During the last decade, the emphasis has shifted from using keywords to find a particular document or list of documents, to solving business problems and answering questions... Posted April 01, 2011

Despite its drawbacks, e-mail continues to be the primary mode of collaboration for work teams... Posted April 01, 2011

Posted March 01, 2011

Posted February 01, 2011

"Organizations put themselves at risk because they don't know what's out there or where it is." Posted January 01, 2011

Posted January 01, 2011

Historically, collaboration has been document-centric, but right now many solutions are focusing on connections between people... Posted October 29, 2010

In much the same way as other KM tools, CI solutions have focused on allowing business users to extract and disseminate competitive information from Web sources.... Posted October 29, 2010

Like many things in life, enterprise content management is what you make of it... Posted September 29, 2010

Shopping for a digital asset management solution a la carte can take more expertise than some organizations have... Posted September 29, 2010

Partnerships between public and private sectors improve the range of services available to citizens and make efficient use of resources. About 200,000 people leave the military each year, and many face difficulties when transitioning back to civilian life. They may have medical or housing needs, or require job training to become employable. Each branch of the military provides resources to assist with the transition, but they may not encompass all the services military personnel require to experience a successful transition... Posted September 01, 2010

Many well established business intelligence (BI) solutions are available and new ones are emerging. For a variety of reasons, the best match for a customer at one time may not be the same at a later time. Cost considerations and performance are two of the primary reasons why an organization that is using BI may make a change... Posted September 01, 2010

Sustained by a nationwide propensity for litigation and an increasing volume of electronically stored information (ESI), the market for e-discovery software products seems destined to continue its dramatic growth for the foreseeable future... Posted July 03, 2010

From the simple to complex, fraud committed against financial institutions costs them and their customers billions of dollars per year... Posted July 03, 2010

A significant portion of healthcare information governance entails monitoring and controlling the way in which patient information is accessed and shared. UMass Memorial Medical Center, which serves central and western Massachusetts, is applying its resources to governance efficiently by managing its data in a hybrid way, leveraging both central and federated data capture. Data is shared according to carefully defined specifications that meet both regulatory and hospital policy requirements... Posted May 28, 2010

Social networking took root in the consumer market with LinkedIn, Facebook and Twitter. Now, the same capabilities have moved into the enterprise environment. One of the most promising areas for social networking is innovation, which often depends on finding and collaborating with the right colleagues. Social networking can help individuals find others in their company who share common interests and answer the important question of "who knows what."... Posted May 28, 2010

Blogs and wikis are augmenting traditional publishing and classroom teaching, speeding up the pace of information exchange for both researchers and students... Posted April 30, 2010

Automating records management offers greater accuracy, lower costs and consistent application of rules, but the complex nature of the endeavor means that records management is a journey, not a task... Posted April 30, 2010

"CRM is a business strategy first, and at the highest level there must be a vision. After that, the organization needs to discover the best way to support the vision..." Posted April 01, 2010

KMWorld columnist Judith Lamont reviews the state-of-the-art in search technology, highlighting solutions that are helping enterprises support knowledge workers in making critical decisions. Posted April 01, 2010

To realize the potential of remote access to ECM, developers must design effective interfaces to applications that are responsive to the needs of workers on the go... Posted March 01, 2010

The growing availability of electronic medical records will lead to increased evidence-based medicine and smarter healthcare... Posted March 01, 2010

Organizations have a broader vision of how BPM can be used across the enterprise. They may still start with one department, as has been typical in the past, but the plan is to deploy BPM pervasively... Posted February 01, 2010

The economic downturn has made organizations more conscious of legal costs for both in-house and outside counsel. The impact has been reflected in increased attention to fixed-price models, low-cost outsourcing and use of automation. In addition, companies in highly litigated industries are attempting to reduce risk through e-discovery readiness... Posted February 01, 2010

Although emerging technologies are contributing substantially to greater exchange of information, much of the progress can be credited to mature KM solutions that are being used more effectively... Posted January 01, 2010

Posted January 01, 2010

Social networking has moved into the enterprise market in a big way over the past year, with blogs and wikis becoming ubiquitous, and more recently, a trend toward enterprise microblogging. According to IDC, the market doubled between 2007 and 2008, although on a small base, and is expected to grow to $1.6 billion by 2013... Posted October 28, 2009

"The market for digital asset management (DAM) solutions remains robust, driven by increasing demand for rich media on Web sites, for marketing materials and in technical documentation. Ideally, assets for those purposes are managed centrally and published as needed to different destinations... Posted September 29, 2009

Posted September 29, 2009

Government agencies are using geographic information system (GIS) solutions in combination with other applications to consolidate information and help reduce stovepiping. Those solutions have proven to be highly effective at visualizing information to make data-driven decisions... Posted August 28, 2009

Business intelligence (BI) software products are becoming increasingly sophisticated and valuable to companies through their ability to integrate with other applications, including geographic information system (GIS) and enterprise resource planning (ERP) software. Such integration helps companies arrive at the data-driven decisions that are urgently needed in today's economic climate... Posted August 28, 2009

As more and more information is communicated through informal channels such as blogs and wikis, the importance of incorporating those electronic documents into a formal life cycle strategy also increases. An area of particular vulnerability is the issue of knowledge retention as the baby boomer generation moves into retirement... Posted August 03, 2009

The magnitude of stimulus funding from the American Recovery and Reinvestment Act (ARRA) of 2009, combined with mandated requirements for accountability and transparency, has posed significant challenges to organizations that are either distributing or receiving funds. The total amount authorized was $787 billion, not all of which has been distributed. Federal agencies must report on how much funding has been authorized, awarded and spent in each category. States are in the process of allocating the funds to various projects. ARRA requires that expenditures and progress must be tracked and presented on a public Web site.... Posted July 03, 2009

Social networking software gives users the ability to create individual profiles that foster interaction among people based on their interests, expertise or work activities. First made available on consumer-oriented sites such as Facebook, social networking is beginning to find a solid niche in the business world... Posted June 01, 2009

Financial institutions, healthcare insurance companies and government institutions all have been victims of fraud. Eventually, consumers pay the costs of fraud. The good news about fraud is that about $10 is recovered for each dollar spent fighting it... Posted June 01, 2009

When it comes to data sharing by law enforcement agencies, the primary obstacles are not usually technological, but territorial. Agencies understandably want to retain authority over areas, both geographical and functional, for which they are held responsible. Still, at a time when resources are scarce and demands are many, more law enforcement organizations are participating in data sharing systems, and have reaped significant benefits... Posted May 01, 2009

Through their research and teaching activities, academic institutes are at the forefront of knowledge creation and dissemination. Nevertheless, they have not necessarily been early adopters of knowledge management solutions. In order to manage a rapidly expanding base of knowledge and work more efficiently, however, professors are turning to software solutions to help organize and present information... Posted May 01, 2009

Posted May 01, 2009

Search is an ongoing endeavor in most knowledge-driven organizations. Workers spend a lot of time searching for information, and often don't find what they want. If the search solutions available to an organization are not achieving the desired results, several options are available to enhance performance without the need for a complete overhaul. Posted April 01, 2009

Most organizations now understand that they have a lot of content, that it's growing at a relentless pace and that it must be managed... Posted March 01, 2009

Vertical solutions are geared to be functional right out of the box and can often be up and running in a matter of days... Posted March 01, 2009

"Going green" has become a topic of increased attention lately, but it's nothing new to knowledge management. By its nature, knowledge management promotes efficiency and optimal use of resources, which often reduces the amount of energy required to achieve a given goal. What has changed is the heightened awareness of those benefits... Posted February 02, 2009

Despite the troubled economy, business process management (BPM) software products seem to be headed for robust growth... Posted February 02, 2009

KMWorld magazine recently hosted a roundtable discussion that focused on e-discovery. We reproduce the conversation here because of its uniquely comprehensive view of e-discovery, from the nitty-gritty details to the overall impact... Posted February 02, 2009

Software as a service (SaaS) continues to make inroads into enterprise knowledge management, its progress fueled by the low cost of entry and minimal impact on internal IT resources. In addition, applications can be up and running in a very short time. That combination is helping to support a substantial growth rate for a number of SaaS vendors despite the overall economic climate... Posted January 02, 2009

Despite today's economic difficulties, there is reason to be cautiously optimistic about the KM industry. Many functions it supports will continue to be needed, perhaps more than ever... Posted January 02, 2009

The global market for digital asset management (DAM) solutions was more than $330 million in 2007, according to ABI Research and is predicted to reach $1 billion within the next five years... Posted November 03, 2008

Products with Web 2.0 capability are making steady inroads into the enterprise environment. A primary factor for success is having a clear understanding of the purpose of the implementation... Posted November 03, 2008

Web 2.0 promises to add value to enterprise content management, particularly in creating a more collaborative workplace... Posted September 29, 2008

Content flowing in and out of enterprise resource planning systems gets some help... Posted September 29, 2008

Business intelligence (BI) seems to thrive in tough economic times almost as well it does in good times. Based on a survey of IT and business leaders in Europe, China and the United States, AMR Research predicts that the global market for BI will be $57.1 billion in 2008, with the U.S. market accounting for $25.5 billion of the total. The growth rate is expected to be somewhat slower than in the past at about 5 percent, but increasing over the next several years. Posted August 31, 2008

Information life cycle management (ILM) is a critical component of nearly every business. The efficiency with which information assets are managed—from creation to review, distribution and storage—significantly determines success. Posted July 11, 2008

Business is built on relationships as much as it is on information, and an increasing number of software options are available to help establish and develop relationships. They range from contact management products that collect information while running in the background to Facebook-like enterprise solutions for proactive sharing of professional information. Posted July 11, 2008

The range of software products encompassed by social networking is so extensive and diverse that sorting out the options can be difficult. Posted May 30, 2008

Most computer users have had the experience of wanting to view sets of information side by side but being thwarted because the information comes from different sources. An emerging technology for overcoming that barrier is so-called "mashup" software, which provides a unified view of information from different sources. Although a small market now, those products are increasingly providing an alternative to time-consuming manual processes or expensive custom integrations. Posted May 30, 2008

The case for federated records management (RM) is strong—leave records in their native repositories, but manage them centrally. That way, the records do not need to be physically moved into a single location, yet a single set of retention rules can be applied. Records are "virtualized" so that they all appear to be within the federated records management application, from which they can be searched, placed on hold, or acted on in other ways. Posted May 01, 2008

Learning doesn't stop when people graduate from college, and, in fact, an individual's most relevant knowledge acquisition often begins when he or she enters the work force. Knowledge developed on the job or in preparation for a job change can give a worker a competitive edge and can benefit the employer through increased performance levels. One of the most convenient delivery formats for adult learners is e-learning, which is usually available "anytime, anywhere." Posted May 01, 2008

Few people who visit self-service Web sites have escaped unscathed from the frustrations that all too often accompany their use or attempted use. Simple transactions such as checking a bank balance can usually be accomplished efficiently, but more complex needs such as finding information about a health insurance policy or how to obtain replacement parts for a product can throw the visitor into an inescapable loop. Posted April 01, 2008

The market for e-mail archiving has experienced remarkable growth over the past several years, driven by compliance requirements and burgeoning volumes of messages. Both Gartner and IDC reported worldwide growth rates exceeding 40 percent in 2006. More modest growth rates over the next few years are still expected to push the market past $1 billion by 2011. Posted April 01, 2008

No matter how light a laptop is, carrying it around, opening it and booting up is never entirely convenient for a mobile knowledge worker. Posted February 29, 2008

Enterprise content management (ECM) is an increasingly complex sector of knowledge management, with new options and issues arising steadily. Posted February 29, 2008

Law offices handle most of their documents electronically, but a substantial minority of their work arrives in paper form, and getting it to the intended recipient can create a bottleneck in the workflow. Posted February 05, 2008

Business process management (BPM) has been one of the most successful types of enterprise applications. Rather than becoming shelfware, it tends to proliferate throughout an organization once its capabilities are demonstrated. Posted February 05, 2008

The primary technologies that support knowledge management (KM) are well understood and widely used, but have been limited in the past by lack of flexibility. Incorporation of social networking capabilities derived from Web 2.0, however, is now enhancing those foundational solutions and adding greater interactivity into the KM environment. Posted December 28, 2007

Service-oriented architecture provides services, both simple and complex, that can benefit users of a broad range of business applications, and enhance productivity. Posted December 28, 2007

Business intelligence (BI) solutions have typically focused on analysis of quantitative data to measure and predict organizational performance. The analyses help drive decisions about staffing, R&D, marketing and other business activities. However, quantitative analyses do not always provide an indication of causality... Posted November 01, 2007

Digital asset management (DAM) is one of the most dynamic areas of software today, with organizations increasingly seeing its value in reducing costs and producing revenue streams. "These software solutions are now considered ‘must have' products,"... Posted November 01, 2007

Human resources (HR) is both document- and process-intensive—a perfect scenario for using enterprise content management (ECM) technologies. Posted September 27, 2007

The U.S. economy is now considered to be knowledge-based, with much of its value derived from intellectual capital and service activities. However, even a knowledge-based economy depends on a physical infrastructure supported by energy, transportation and other tangible components. Posted September 27, 2007

Compliance is marked by ever-increasing complexity and an abundance of information. Software solutions are helping to ease the burden by automating and documenting the processes that are required for compliance. Posted August 31, 2007

Without good planning, organizations may not be ready for the challenges of the e-discovery process. Among those difficulties are the huge quantities of electronic data, the myriad formats in which the data is stored, and the requirements in the amendments to the Federal Rules of Civil Procedure (FRCP) to produce any documents that are “reasonably accessible.” Posted July 10, 2007

Data capture is steadily becoming more intelligent and flexible, and customers are enjoying substantial productivity enhancements from the technology improvements. In particular, invoice recognition and handwriting recognition have both taken off, benefiting from today’s more sophisticated software. Posted July 10, 2007

The case for records management (RM) gets more compelling every day. Perhaps the most commonly mentioned driver is compliance, although that buzzword has a broad range of meanings. Posted May 30, 2007

Few trends in the software world are attracting as much attention as "software as a service" (SaaS). Posted May 30, 2007

Knowledge management tools and techniques are helping to support e-government initiatives aimed at some of the world’s most challenging issues, including poverty, national security and healthcare. Posted May 30, 2007

Business process management, predictive analytics and document management are three core KM technologies that are increasingly finding their way into the public schools. Posted April 30, 2007

Law firms face all the same problems with e-mail that other industries do, only more so. Posted April 01, 2007

Enterprise search solutions have traditionally been ahead of Internet search in terms of sophistication and effectiveness. Now some of those technologies are being directed toward the Web, with much success. Posted April 01, 2007

Enterprise content management (ECM) systems are best known for handling documents that represent the intellectual capital in organizations—documents such as project deliverables, research reports and reference materials. In recent years, however, ECM systems have diversified to accommodate such content... Posted March 01, 2007

Decision-making in organizations is based on a complex mix of rational and intuitive thinking. Amidst abundant data, organizations find it difficult to make decisions in which they are confident. One way to help make sense of enterprise data is to use a dashboard to support business performance management... Posted March 01, 2007

Doctors on TV might get the diagnosis wrong a few times to fill up the broadcast hour, but in real life, things go much better if the doctor is right the first time. Posted February 01, 2007

The Semantic Web is relevant to knowledge management because it has the potential to dramatically accelerate the speed with which information can be synthesized, by automating its aggregation and analysis. Posted February 01, 2007

Evolving business process management (BPM) capabilities are improving process automation, allowing deeper integration with Microsoft Office, and offering a better understanding of process efficiency through use of business intelligence (BI). Posted January 01, 2007

Blogs began springing up more than a decade ago as a way for individuals to maintain online diaries, voice their opinions on politics and vent about consumer products. They proliferated rapidly, and thousands became millions. Tainted perhaps by the image of bloggers as gossipmongers, blogs were not taken seriously as enterprise applications until fairly recently. Posted January 01, 2007

Posted October 27, 2006

Why is the e-mail part of compliance such a headache? Posted September 29, 2006

Compliance with laws such as the Sarbanes-Oxley Act of 2002 and the Health Information Portability and Accountability Act HIPAA) entails both process and content. Information must be seen and validated by specific individuals, and controls must be set up, which implies a workflow, whether automated or manual. Posted September 29, 2006

By most definitions, Web content management (WCM) is a subset of enterprise content management (ECM), which in turn also includes document management, digital asset management (DAM) and records management (RM). Yet in many ways, WCM remains distinct from other ECM components in how it functions in the enterprise. Posted August 23, 2006

If you are a user of KM software, chances are that a third party implemented your system, not the software vendor. Posted August 23, 2006

The U.S. highway system is a part of the nation’s critical infrastructure, one on which our economy and security are highly dependent. A complex mix of legislative, technical and environmental information goes into sustaining that infrastructure. Keeping the highway system running smoothly is an ongoing challenge, best accomplished when information is shared quickly and efficiently. Posted July 07, 2006

Law firms have lots of choices when it comes to software; dozens of programs are available for such functions as case management, practice management, document assembly and trial presentation. Those popular products often are a great match for a law firm's needs. However, sometimes a solution based on a generic KM platform, rather than a dedicated legal product, works best. Posted July 07, 2006

Posted July 07, 2006

Several years ago, expertise location was a fast-growing branch of KM, helping to find the human repositories of specialized knowledge. Then it seemed to recede as an application of interest, perhaps because some of the solutions were narrowly focused, too hard to maintain or not well integrated with other enterprise applications. But the requirement to locate experts has not gone away. Posted May 26, 2006

Since 2002, the Naval Postgraduate School’s Center for Homeland Defense and Security has developed a wide range of graduate education programs that help current and future homeland security leaders with strategies, policies and organizational elements to defeat terrorism in the United States. The CHDS, which is sponsored by the U.S. Department of Homeland Security, offers a homeland security master’s degree that was the Posted May 26, 2006

Content management, search and business intelligence are among the core KM technologies being enthusiastically adopted by the academic world. Many of the tools being applied in educational settings help achieve such goals as enhanced customer service and greater productivity. Posted April 26, 2006

The records management (RM) market is projected to grow at a robust 25 percent per year over the next five years... Posted April 26, 2006

Over the past year, search technology has shown remarkable progress in both its features and in the interest from prospective users. Initiatives by high-visibility firms such as Google have drawn attention to it, and enterprises are aggressively seeking more powerful ways of accessing their content. Posted March 27, 2006

While knowledge management (KM) practitioners design systems to support their organizations’ goals, and knowledge workers use them on a day-to-day basis to carry out their activities, researchers are engaged in developing new techniques and tools that may eventually be incorporated into these systems. Posted March 27, 2006

One of the early goals of enterprise content management was to get all an organization’s intellectual capital into one place so that everyone would have access to it. That exercise was useful in revealing what information was already present and what was missing, and catalyzed more systematic methods of structuring and retrieving information. Posted February 24, 2006

It may seem surprising in this digital age that so many invoices arrive via the U.S. mail, and that so many insurance applications are filled out on a form attached to a clipboard. For many organizations and individual consumers, paper still brings a comfort level that digital data cannot match. But in order to make use of that data, conversion to digital form is a must. Posted February 24, 2006

An avian flu pandemic could infect 90 million people in the United States and kill 2 million, according to a study released in December by the Congressional Budget Office. The economic effects could be equally devastating, with a reduction of about $675 billion in the gross domestic product. Posted February 01, 2006

Service-oriented architecture (SOA) mirrors the goals of knowledge management in synthesizing information from disparate sources into a meaningful view. Posted February 01, 2006

Business process management (BPM) is proving to be a versatile and valuable solution for companies across many sectors. Its use can grow incrementally, and eventually interconnect multiple functional areas. Posted January 01, 2006

Recent figures from INPUT (www.input.com), a market research firm specializing in analysis of government business, indicate that federal spending on knowledge management (KM) will reach $1.3 billion per year within the next five years. Posted January 01, 2006

Many technologies that fall under the purview of knowledge management have proved useful after Hurricanes Katrina and Rita. Posted November 01, 2005

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The insurance industry made great strides more than a decade ago when it began using imaging rather than paper for its claims processing. However, as the digital age advanced and information accompanying claims became more complex, some of the early systems were no longer up to the task. Posted October 01, 2005

Fewer than one in five U.S. physicians use electronic medical records (EMRs) to track their patients' histories, even though such products offer benefits to stakeholders all along the healthcare delivery chain. According to the U.S. Department of Health and Human Services (HHS), a national health information network could save $140 billion per year by improving care and reducing costs. Posted September 01, 2005

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Posted January 01, 2004

Today's workflow products have come a long way from the days when hard-wired routing products sent claims forms along a predictable path. Whether automating the flow of content, transactions or tasks to be done offline, workflow is more flexible, easier to change if processes change and employs far more sophisticated rules. Most importantly, human intervention can be focused on the more complex tasks, while automated workflow handles the rest. Posted October 01, 2003

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