Interested in great customer relationships? Check out our CRM Evolution and Smart Customer Service Conferences this April

John Lewis and Art Murray

Dr. John Lewis is president of Explanation Age, author of The Explanation Age, and a knowledge management faculty associate at Kent State University,e-mail Art Murray is CEO of Applied Knowledge Sciences and co-director of the Enterprise of the Future Program at the George Washington University Institute for Knowledge and Innovation, e-mail


Articles by John Lewis and Art Murray

"When trying to decide "which," be sure to document "why." Posted March 01, 2013

Search KMWorld