KMWorld.com Home
Covering the latest in Content, Document and Knowledge Management
  Search
Biographical Information
Kim Ann Zimmerman

609-448-7509

Kim Ann Zimmermann is a freelance writer specializing in technology and other business topics.

Articles By Kim Ann Zimmerman
IT executives, charged with increasing online sales while keeping head counts low, are seeking solutions that will integrate with their overall knowledge management systems.
Blogging—the free-form sharing of information on the Web in a diary-like format—has gained popularity as a way for individuals to post information about their personal triumphs and struggles. But that same technique is now being used for salespeople, marketers and others in an organization to quickly and easily share competitive intelligence (CI).
Help desks and call centers are the hub of any organization—the link to customers. One bad experience and the customer goes elsewhere. That is clearly cause for concern in the mobile telecommunications industry, for example, where there is a push toward phone number portability. Slated to go into effect in November, customers who are unhappy with the technical support they are getting from their wireless provider will be able to take their business—and their phone number—to another service provider.
 



Problems with this site? Please contact the webmaster. Privacy Policy | KMWorld.com Home