Inspire Your Business and Your Customers
Enterprise mobility, cloud computing and social technologies are rapidly gaining momentum in the enterprise because they open new worlds of opportunity to transform operations and engage with customers. At the same time, strategic process improvement, reduced technology costs and better alignment of IT with business goals are all crucial in today's fiscal and competitive environments.
By combining process improvement with native mobility, cloud delivery and social business collaboration, an advanced business process management (BPM) software platform drives new efficiencies and growth opportunities, increases profit margins and deepens customer loyalty. Smart enterprises are seeking a single platform from which enterprises can tap the power of mobile, cloud and social technologies.
Reach Your Customers Where They Are
Your customers use mobile devices all the time. So do your employees. One of the most powerful benefits of mobile BPM is that it extends participation in business processes beyond a narrow set of predetermined users. But mobile app development can be costly—$20,000 to $150,000 for one app on one platform. Once you do it for iPad, you have to do it all over again for Android. And again for Blackberry.
Organizations are also turning to the cloud to create dynamically scalable, virtualized enterprise applications that are delivered as a service over the Internet. The cloud approach offers low start-up costs, fast deployment with no manual maintenance, predictable costs over an application's lifetime, and fast return on investment. But questions about the cloud—particularly around issues of data security-persist.
Join the Customer Conversation
Word of mouth spreads fast—and globally—in the "Social Age." You need to tap into the conversations. Social is also a powerful tool within the enterprise. In raw form, however, social platforms create too much "noise and chatter" that offers no business value. You need a seamless integration of familiar social tools with BPM to drive social business collaboration—interactions that are tied to real business events and outcomes, and that can be integrated to Twitter, Facebook and other customer social channels.
Enterprise mobility, cloud computing and social technologies are on the rise in corporate IT because they address new and urgent business requirements, while also creating new business opportunities. Marrying these technologies to the vital processes that drive business success extends their value for business growth and innovation.
Innovating Patient Care in the Mobile, Cloud and Social Age
Mobility is transforming the healthcare market. The National Institutes of Health predicts that 81% of physicians will use smartphones by 2012. Cost reduction is also a key market driver. psHEALTH was founded to deliver fully customized patient case management solutions with no up-front cost for healthcare providers in the United Kingdom. To achieve this vision, and to arm doctors and nurses with the mobile and collaborative technology they need to deliver real-time in-person care, the company carried out an extensive investigation into the available BPM platforms. Using Cloud BPM from Appian, psHEALTH has built framework solutions in three primary areas: occupational health and rehabilitation, home health care and social care.
Because the solutions are provided in the cloud, clients like Chartis (formerly AIG), Bupa and Roodlane Medical do not need to invest in any additional infrastructure or install software, and they pay according to a simple per-use subscription model. Customer solutions are configured to individual requirements and are fully deployed in a matter of weeks.
For instance, psHEALTH allows nurses to use common mobile devices (iPad/iPhone, Blackberry and Android) to track and submit patient bio-markers, collaborate with doctors on treatment and drugs in real-time, and increase time spent in patients' homes (as opposed to at the hospital dealing with on-premise technology systems). The result is better patient engagement, and better healthcare outcomes.
The company also practices what it preaches, using mobile and social capabilities internally in its solution-development process. psHEALTH employees can quickly identify and resolve customer issues, and collaborate on new solution innovations. Because they are always connected to the company's core processes through their mobile devices, psHEALTH can keep its business moving forward regardless of where a decision-maker happens to be at any given time.
Appian's native Mobile BPM eliminates additional development cost entailed by various mobile devices. Any application built in Appian can become a native mobile app simply through a series of check-boxes. Data inputs, forms and actions are then automatically rendered natively across the iOS, Blackberry and Android operating systems.
Also, in its "Magic Quadrant for Business Process Management Suites, 2010" report, Gartner, Inc., states that Appian "sets the bar for BPM in the cloud." Appian's Cloud BPM delivers full Appian functionality, along with reliability and security that can be tough to match by even the best internally managed environments. Appian Cloud provides a powerful way to accelerate process improvement initiatives while reducing risk.
The Appian BPM Suite delivers the power of mobile, cloud and social in a reliable, cost-effective, secure, user-friendly and business-focused environment.