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In today's fast-paced business world, organizations need to not only be able to rapidly adapt ongoing processes in response to internal and external factors, but also to do so in a way that delivers optimum performance, business outcomes and customer service. Posted June 08, 2016

KM initiatives often lose momentum over time. They can be re-energized through a combination of business focus, content management and leadership behavior. Posted May 23, 2016

...The first and most critical aspect of selecting a LMS is evaluating your own requirements and objectives..... Posted April 15, 2016

Many knowledge management initiatives focus on technology first, but some fail to venture far beyond that. The outcome of a platform-centric approach is often a great KM software implementation without much visibility or use. Posted March 17, 2016

The numbers prove it: Mobile is dominating. Posted February 26, 2016

Migrating from one enterprise collaboration system to a new version or even new system can be overwhelming. Unfortunately due the immensity of this project type, organizations tend to take a bulldozer approach to moving their content. Posted February 19, 2016

Video and transcript from a keynote speech by Susan Feldman on cognitive computing at KMWorld 2015. How cognitive computing can help spark innovation. Posted February 05, 2016

Video and transcript from from the keynote at KMWorld 2015. Susan E. Feldman (CEO, Synthexis Cognitive Computing Consortium), a long-time technology analyst, discusses a new innovative approach to knowledge management that addresses the complex problems enterprises face today. Posted February 05, 2016

Insider leaks are among the most challenging threats to any organization's data security. Posted February 03, 2016

Search relevancy is probably the number one concern in search applications, whether you are the user or application developer. But how do you know if your search application is doing a good job? Posted January 04, 2016

Enterprise Search is not simply site search. There are a lot of differences, such as the relevance of search results. Users in the consumer search market have different needs than the enterprise search users. Therefore, the tools for measuring relevance of the enterprise search results presented to users should be different. Posted January 04, 2016

Video interview with Stan Garfield, Community Evangelist, Global Knowledge Services, Deloitte, at the KMWorld 2015 Conference. Posted December 22, 2015

Video interview with Gordon Valla-Wenn, Principal, Building Smarter Organizations at the KMWorld 2015 conference. Posted December 21, 2015

Video interview with Dave Snowden, Founder & Chief Scientific Officer, Cognitive Edge at the KMWorld 2015 conference Posted December 09, 2015

Session video and transcript from KMWorld 2015. Stan Garfield, Community Evangelist, Global Knowledge Services, at Deloitte, discusses 16 views of KM that are widely held but not necessarily supported by practice. He debunks these myths and shares research to support the misconceptions. Posted December 01, 2015

Video and transcript of an interview with James Robertson, Founder & Managing Director, Step Two Designs, at the KMWorld 2015 conference. Posted November 24, 2015

Video commentary from an interview with Patrick Lambe, Founder, Straits Knowledge, at the KMWorld 2015 Conference Posted November 20, 2015

Video commentary from an interview with Sue Feldman, Founder & CEO, Synthexis, at the KMWorld 2015 conference on knowledge, content, and document management. Posted November 18, 2015

Video commentary on executive management's role in knowledge management by Nancy Dickson, President, Common Knowledge Associates, at the KMWorld 2015 conference. Posted November 17, 2015

Video commentary by Steve Barth, Senior Consultant, Hitachi Consultant, at the KMWorld 2015 conference. Posted November 16, 2015

Video commentary by Jean-Luc Abelin, Director, Knowledge Management Group, Lafarge at the KMWorld 2015 conference. Posted November 13, 2015

In recent years, the proliferation of social business and collaboration software has allowed a grass roots movement to form that counters this tendency by encouraging "working out loud," the idea of sharing work-in-progress as immediately and openly as possible. Posted October 22, 2015

For content curators, the challenge is to render the effort of sifting through a wide variety of online sources - including websites, online articles, videos, internal documentation, and conversations - as easy to administer and manage as possible. Posted October 21, 2015

What do Media & Publishing, Financial Services and the Pharma Industry have in common? Their business models strongly depend on digital excellence. Posted October 20, 2015

Despite the fact that the world around our organizations are changing at an accelerating rate, some of our fundamentally organizational capabilities are rooted in outmoded organizational components. Posted October 19, 2015

We are a country full of busy people on the move. We're migrating in greater numbers to urban areas, and we also travel more for work and pleasure. For the most part, we plan our own travel and are always on the look out for ways to soften our landing in a new place or streamline our daily routine. Our smartphones are the new travel agent and concierge, helping us find the best sushi, the cheapest place to stay, and the easiest way to get around. And as they say, "there's an app for that." Posted October 19, 2015

Why is it that most enterprises still struggle with user adoption of their collaboration tools? Posted October 15, 2015

The liability and exposure companies face for not understanding the content they have and how to secure this information within their systems is significant. No executive of any company wants to be a front page article or in the evening news for failing to protect it. Posted October 12, 2015

Today's business leaders are faced with a decade's old question when it comes to purchasing enterprise software: Invest in one broad enterprise management suite or integrate several deep best-of-breed solutions to meet a variety business needs? Posted October 08, 2015

The IT "cloud" is not unlike the ones we see over the sky each day, changing from one second to the next.... Posted October 06, 2015

How to Rapidly Develop Knowledge Transfer Capability By Improving Performance Posted October 01, 2015

Self-service technology, whether in store or online - is a value add today's connected customer has come to expect. With competition plentiful and differentiation difficult, one bad customer experience can be the difference between a loyal customer - that keeps spending with your brand - and a dissatisfied customer that takes their business elsewhere and never comes back. Posted September 28, 2015

Many savvy retailers have already implemented tools and strategies for turning their Big Data into more sales and more efficient operations, which in turn leads to more profit. Posted September 17, 2015

Not too long ago I swatted the beehive that is the KM CKO position. And, as one might expect when doing so, the stings were numerous and from every direction. Posted September 16, 2015

The digital transformation of the workplace is creating a new paradigm in customer service; an evolutionary tipping point that has created a new model of how businesses engage with their customers. Posted September 15, 2015

According to technology publisher Tech Target[i], "Cognitive computing is "the simulation of human thought processes in a computerized model. Cognitive computing involves self-learning systems that use data mining, pattern recognition and natural language processing to mimic the way the human brain works." Posted September 02, 2015

While that might sound like a simple question - and one that would provoke a flippant response along the lines of ‘well yes, we've been mobile for years' - what it means to be truly mobile is changing so your customer service might not be as ready as you previously thought… Posted August 17, 2015

Behind every organization's Web site is a marketer that struggles every day with content chaos. Posted August 06, 2015

Machines will, in time, produce results based on the rules, deterministic and probabilistic models—the advantage being that machines have infinite storage capacity, unlike humans.... Posted July 06, 2015

Further proof of knowledge-first approach Posted May 14, 2015

The goal of creating a trustworthy enterprise-wide information governance (IG) program is to facilitate effective management of information authority, control, accessibility, and visibility throughout the information lifecycle. Posted April 30, 2015

As digital information grows, so do the challenges and burden with managing this mountain of data. Records management is no longer the sufficient solution. Posted March 13, 2015

As large enterprises and organizations continue to focus on the importance of their intranet environments, it's clear that the ability to track usage has become highly relevant in order to understand, adapt, and constantly improve these platforms. Posted November 18, 2014

Enterprise social networks (ESNs) are becoming an increasingly important part of the way large organizations achieve their communication and collaboration goals, but there are many challenges associated with implementation.... Posted November 13, 2014

CEOs who learn how to harness the power of social media can greatly improve the flow of information among their employees, while managing shared knowledge with their partners in unexpected new ways. This appealing outcome is fast becoming the norm for a new breed of cutting-edge Social CEOs. Posted October 14, 2014

The dictionary defines learning as "the acquisition of knowledge or skills through study, experience, or being taught." While in general many of us have acquired knowledge through formal process, significant learning happens through experience. Posted September 02, 2014
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