SAVE THE DATE! KMWORLD 2019 in Washington DC NOVEMBER 5 - 7, 2019

 

ViewPoints

Anand Subramaniam, SVP-Global Marketing, eGain Corp., reflects on evolving requirements for successful interactions with today's consumers and the importance of leveraging AI, natural language processing, and machine learning Posted May 15, 2019

Technology and cloud-solutions are continually evolving, and the sooner enterprises take the next steps toward adopting them, the sooner they can implement updates and even newer technologies with ease Posted May 10, 2019

Some organizations are still undecided about whether they should build or buy an off-the-shelf solution, so here are the seven key issues to consider Posted May 03, 2019

Keith Carlson, Relativity's new CTO, recently reflected on the role of unstructured data, changing views about data privacy, and how the e-discovery space is evolving Posted April 29, 2019

SharePoint governance is largely a manual process for 50% of organizations—indicating that there are many organizations that have yet to fully understand the governance capabilities of Office 365, according to AvePoint/AIIM research Posted April 16, 2019

There are lessons to be learned by companies of all sizes from the recent data leak involving Facebook users' data, said ASG's Rob Perry Posted April 05, 2019

To be flawless, chatbots and other AI-driven apps need to be in sync with the overall knowledge base Posted April 03, 2019

A critical objective for companies today is the need to plug the gap between their expectations for digital initiatives and the outcomes they want to achieve. So what can business leaders learn from 2018 to help them make more informed strategic decisions this year? Posted March 08, 2019

Believe it or not, collecting the data is not the hardest part of e-discovery—it's figuring out where the data is in the first place Posted March 07, 2019

Organizations are communicating with employees and customers through digital means more and more every day.  Every company, government organization, and educational institution has a website in which they inform, interact, and provide e-commerce services with customers, constituents, and students.  Posted March 04, 2019

For RPA to progress beyond automating simple repetitive tasks with fixed rules, enterprises will need to turn their RPA robots into "smarter" robots that can process a wide variety of unstructured content Posted February 14, 2019

Three departments in particular—customer service, human resources, and sales—are sitting on a goldmine of data. Now, it's time to show those departments the potential they've yet to harness, and to do so, they need to ask some questions. Posted February 13, 2019

Today's organizations need to be completely rethinking their approaches to internal communications Posted January 30, 2019

Throughout history, technology has revolutionized industry. Innovations like the printing press and the steam engine have allowed society and industry to progress and improve. Over the last two decades, technology has done the same for the insurance industry. We've seen high-tech innovations enable customers to self-serve in new ways, from getting quotes to filing claims and managing their policies—all online. But it doesn't end there. Posted January 10, 2019

Robotic process automation (RPA) has gained significant momentum this year. But for RPA to progress beyond automating simple repetitive tasks with fixed rules, enterprises will need to turn their RPA robots into "smarter" robots that can process a wide variety of unstructured content, effectively replacing employees from the manual work of processing information trapped within documents. Posted December 20, 2018

Document security and collaboration issues must be addressed up-front to ensure a smooth holiday season for the workforce and the business Posted December 13, 2018

The CMS space has gotten very crowded and confusing for buyers. Each CMS architecture has pros and cons and some are more appropriate in specific environments than in others. If it's time to redesign your digital properties, it's important to keep in mind the differences between coupled, decoupled and headless CMS. Considering these points will help you determine which type is right for your business. Posted December 03, 2018

Large organizations use presentations to drive their business. Whether it be sales team members pitching potential prospects or internal marketing documents used to inform employees about brand updates, presentations are crucial to the success of every business. A sound presentation management strategy optimizes all stages of the workflow associated with presentations, and lets executives and managers view the entire process as a "presentation loop." Posted November 15, 2018

Across industries, from media and manufacturing to oil exploration and law, businesses have requirements that librarians are best suited to meet. Organizations want employees, authorized third parties and clients to easily access corporate assets (e.g., media, documents, designs, graphics, etc.) through a DAM system. Making that happen requires knowing how to sort and classify content, create, manage and govern metadata and construct workflows. Posted October 24, 2018

While the industry grapples with how to create a standard that provides more stable data exchange than the current ones, there are solutions out there today that software vendors can leverage to reduce the pain. Posted September 14, 2018

GDPR is a complex, sweeping law, and even though the May 25 deadline has passed, many organizations still have areas and processes to improve. Paper is often overlooked, and it would not be surprising if many companies failed to consider paper-based data when preparing for GDPR. As of today, achieving GDPR compliance only requires organizations to prove that they're putting their best foot forward and making their best effort to protect sensitive data. Posted August 16, 2018

The answer lies in a modern knowledge management (KM) system, infused with AI, that can guide agents (and customers in the case of self-service) to the answer needle in a haystack of content and through customer conversations. Modern AI-infused KM also addresses all the other issues mentioned earlier: explosion of and constant changes to information, increasing query complexity, next-gen attention span, "all-gen" forgetting curve, "guided" lifestyle, and legacy customer service and knowledge tools. Posted July 30, 2018

No organization is exempt from the increasing pressure to innovate and digitally transform its processes. The taxi industry, for example, learned this the hard way.Ridesharing startup apps like Uber and Lyft rose up seemingly overnight, flouting any regulations while state and local governments rushed to create them. The regulations did eventually come for the apps, but it was too late for taxis - consumer behavior was the changed for good. Now, urban-dwellers want to order rides from their phones and skip the manual payment process altogether, something taxis never were and still aren't equipped to offer. Posted July 12, 2018

After thousands of proof-of-concepts, blockchain technology has evolved from concept to reality. Organizations are now more confident taking their first steps on their adoption journey, and in turn, it is expected to make a significant impact on the economy. According to a World Economic Forum survey report, 10% of global domestic product (GDP) will be stored on blockchain technology by 2027. Benefits like decentralization, transparency, trust, immutability, high availability and security are much appreciated and have long been expected by many industries, especially those that deal with data and transactions. Posted June 29, 2018

The possibilities of AI and ML are numerous—we are already witnessing some of its disruptive potential through personalized healthcare, weather predictions, inventory management, smart city design and more. There is one constant that will accelerate these advancements in AI further—the desire to create machines that are domain fungible with the ability to self-learn. Posted May 10, 2018

Though it's nice to think that we can simply walk into any industry, provide them with a strategy for a full digital document experience transition and have it be everything we'd hoped for, it's not practical. Posted April 23, 2018

By leveraging data more effectively, organizations can better deploy AI applications to compete in future markets. Posted March 07, 2018

One thing block chain is doing is inspiring innovation. The technology, along with new capabilities coming down the pipe, will do much to strengthen the ECM platform, ensuring its place in the enterprise armory for years to come. Posted February 14, 2018

Did you play with Lego when you were a kid? Time magazine describes it as the most influential toy of all time and one of the reasons for its popularity is due to its potential. It's a toy with an incredible amount of flexibility SharePoint is pretty similar to Lego in many ways—one of the reasons it's the most popular enterprise platform among Fortune 500 companies is that, like Lego, it's super flexible. Posted January 05, 2018

Organizations of all sizes and in all industries are looking for new and better strategies to archive their important documents. PDF software and the PDF/A sub-format are the perfect complement to any organization's data-retention policies.... Posted December 11, 2017

When you set out to complete a task at work, where do you start? You likely don't attempt to reinvent the wheel, and instead look for resources that already exist or ask coworkers if they have knowledge of similar projects or events in the past that they can point you to, to help get you started. Posted October 06, 2017

Before you begin to address the details of your digital asset management project, decide how truly invested you are and whether you and your team have the time and expertise to proceed. The answer will tell you if you'll achieve a successful outcome. Posted September 19, 2017

Digital transformation is both important and inevitable for businesses. The only variable is how long it will take businesses and consumers to make the transition. Posted August 03, 2017

The best way to get started with fixing customer experience (CX) is to hear about issues from the "horse's mouth," namely, the customer. Posted June 26, 2017

Processes are the basis by which people or machines develop a product or perform a service. Whether formal or informal, visible or invisible, processes are employed by military organizations at all levels of command. They are the foundation of mission accomplishment and must align with the organizational strategy to ensure that efforts are synchronized through the layers of command. Posted May 02, 2017

Getting organized was the second most searched resolution right behind getting healthy. You may notice that your desktop is littered with an excessive number of files, and your personal or company shared drive is a complete mess. Posted April 27, 2017

It's a hectic time for the federal government as the transition from the Obama to the Trump administration is in full swing. One of the key areas that Congress, agencies and industry alike are keeping an eye on is how the new administration will handle the technology modernization requirements facing the government. Posted April 24, 2017

More data than ever is flowing into enterprises from websites, smartphones, social media, wearables, video, cars, contact centers, ERP systems and the expanding IoT ecosystem. Yet being data rich and information poor is not a good thing....enterprises need immediate and real-time access to data to make smart business decisions. Posted March 17, 2017

When rigid organizational structures impede corporate knowledge flows, companies can no longer take advantage of the knowledge they have. Fortunately, knowledge maps and dissemination tools can facilitate knowledge circulation Posted March 09, 2017

Artificial intelligence (AI) is the umbrella term for the set of technologies that make software ‘smart,' and more technologies are beginning to fall under this umbrella. Cognitive computing is one such subset of AI. Posted December 07, 2016

Despite global businesses' rapidly increasing ability to unlock value from information, most companies are still nowhere near capable of dealing with the flow of information across the extended enterprise. Posted October 20, 2016

There is a huge opportunity to harness the power of compliance-related data to improve the quality of decisions and business outcomes. Regulation can be a catalyst for improved data management, analysis, and reporting, offering some remarkable insights Posted September 06, 2016

Artificial intelligence has fascinated humans for as long as we have been able to conceive of the notion of machines learning as well as—if not better than—people. Posted August 26, 2016

Whether you're using the GSA for intranet search, e-commerce site search, public website search, support portal search, or other use cases, finding the right search platform to replace your GSA will be essential to your strategy. Posted July 18, 2016

In today's fast-paced business world, organizations need to not only be able to rapidly adapt ongoing processes in response to internal and external factors, but also to do so in a way that delivers optimum performance, business outcomes and customer service. Posted June 08, 2016

KM initiatives often lose momentum over time. They can be re-energized through a combination of business focus, content management and leadership behavior. Posted May 23, 2016

...The first and most critical aspect of selecting a LMS is evaluating your own requirements and objectives..... Posted April 15, 2016

Many knowledge management initiatives focus on technology first, but some fail to venture far beyond that. The outcome of a platform-centric approach is often a great KM software implementation without much visibility or use. Posted March 17, 2016

The numbers prove it: Mobile is dominating. Posted February 26, 2016

Migrating from one enterprise collaboration system to a new version or even new system can be overwhelming. Unfortunately due the immensity of this project type, organizations tend to take a bulldozer approach to moving their content. Posted February 19, 2016
Pages
1
23

Search KMWorld

Connect