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ViewPoints

Since bad data can adversely affect the business, it is crucial to learn proactive measures to combat and treat it at its source Posted September 05, 2019

Presentation management puts a strategic workflow process around presentation files, such as: PowerPoint, video, images, PDFs, and any other file types you use in business Posted August 27, 2019

Creating an intelligent digital workforce through automation Posted August 07, 2019

Compliance with new U.S. data privacy laws requires the right information management strategy Posted August 01, 2019

Today's contact centers need to create seamless data flows and connect information between new and existing systems and technologies, according to Anand Janefalkar, founder and CEO of UJET Posted July 18, 2019

We are again at the crossroads as the industry doubles down on digitally transforming operations to deliver personalized, consistent customer experiences that are integrated across all points of interaction Posted July 09, 2019

While at first they may be apprehensive thinking that new technology could "take my job," employees discover that automation is not meant to replace them but to serve them by performing tedious, time-consuming tasks Posted June 25, 2019

It's up to leaders to make sure they choose the best suite of productivity tools for their enterprise—evaluating workflows and growth plans in order to choose tools that can evolve alongside the business Posted June 12, 2019

For too long IT service desk teams have struggled with tools which are inadequate for maintaining complex organizational infrastructures Posted June 11, 2019

Whether finding the best expert, the best template, or the most relevant search results, AI helps firms take their knowledge management efforts to the next level Posted June 05, 2019

Being able to provide consistent information across an organization's various systems offers customers a more efficient experience and improves the customer journey Posted May 30, 2019

Anand Subramaniam, SVP-Global Marketing, eGain Corp., reflects on evolving requirements for successful interactions with today's consumers and the importance of leveraging AI, natural language processing, and machine learning Posted May 15, 2019

Technology and cloud-solutions are continually evolving, and the sooner enterprises take the next steps toward adopting them, the sooner they can implement updates and even newer technologies with ease Posted May 10, 2019

Some organizations are still undecided about whether they should build or buy an off-the-shelf solution, so here are the seven key issues to consider Posted May 03, 2019

Keith Carlson, Relativity's new CTO, recently reflected on the role of unstructured data, changing views about data privacy, and how the e-discovery space is evolving Posted April 29, 2019

SharePoint governance is largely a manual process for 50% of organizations—indicating that there are many organizations that have yet to fully understand the governance capabilities of Office 365, according to AvePoint/AIIM research Posted April 16, 2019

There are lessons to be learned by companies of all sizes from the recent data leak involving Facebook users' data, said ASG's Rob Perry Posted April 05, 2019

To be flawless, chatbots and other AI-driven apps need to be in sync with the overall knowledge base Posted April 03, 2019

A critical objective for companies today is the need to plug the gap between their expectations for digital initiatives and the outcomes they want to achieve. So what can business leaders learn from 2018 to help them make more informed strategic decisions this year? Posted March 08, 2019

Believe it or not, collecting the data is not the hardest part of e-discovery—it's figuring out where the data is in the first place Posted March 07, 2019

Organizations are communicating with employees and customers through digital means more and more every day.  Every company, government organization, and educational institution has a website in which they inform, interact, and provide e-commerce services with customers, constituents, and students.  Posted March 04, 2019

For RPA to progress beyond automating simple repetitive tasks with fixed rules, enterprises will need to turn their RPA robots into "smarter" robots that can process a wide variety of unstructured content Posted February 14, 2019

Three departments in particular—customer service, human resources, and sales—are sitting on a goldmine of data. Now, it's time to show those departments the potential they've yet to harness, and to do so, they need to ask some questions. Posted February 13, 2019

Today's organizations need to be completely rethinking their approaches to internal communications Posted January 30, 2019

Throughout history, technology has revolutionized industry. Innovations like the printing press and the steam engine have allowed society and industry to progress and improve. Over the last two decades, technology has done the same for the insurance industry. We've seen high-tech innovations enable customers to self-serve in new ways, from getting quotes to filing claims and managing their policies—all online. But it doesn't end there. Posted January 10, 2019

Robotic process automation (RPA) has gained significant momentum this year. But for RPA to progress beyond automating simple repetitive tasks with fixed rules, enterprises will need to turn their RPA robots into "smarter" robots that can process a wide variety of unstructured content, effectively replacing employees from the manual work of processing information trapped within documents. Posted December 20, 2018

Document security and collaboration issues must be addressed up-front to ensure a smooth holiday season for the workforce and the business Posted December 13, 2018

The CMS space has gotten very crowded and confusing for buyers. Each CMS architecture has pros and cons and some are more appropriate in specific environments than in others. If it's time to redesign your digital properties, it's important to keep in mind the differences between coupled, decoupled and headless CMS. Considering these points will help you determine which type is right for your business. Posted December 03, 2018

Large organizations use presentations to drive their business. Whether it be sales team members pitching potential prospects or internal marketing documents used to inform employees about brand updates, presentations are crucial to the success of every business. A sound presentation management strategy optimizes all stages of the workflow associated with presentations, and lets executives and managers view the entire process as a "presentation loop." Posted November 15, 2018

Across industries, from media and manufacturing to oil exploration and law, businesses have requirements that librarians are best suited to meet. Organizations want employees, authorized third parties and clients to easily access corporate assets (e.g., media, documents, designs, graphics, etc.) through a DAM system. Making that happen requires knowing how to sort and classify content, create, manage and govern metadata and construct workflows. Posted October 24, 2018

While the industry grapples with how to create a standard that provides more stable data exchange than the current ones, there are solutions out there today that software vendors can leverage to reduce the pain. Posted September 14, 2018

GDPR is a complex, sweeping law, and even though the May 25 deadline has passed, many organizations still have areas and processes to improve. Paper is often overlooked, and it would not be surprising if many companies failed to consider paper-based data when preparing for GDPR. As of today, achieving GDPR compliance only requires organizations to prove that they're putting their best foot forward and making their best effort to protect sensitive data. Posted August 16, 2018

The answer lies in a modern knowledge management (KM) system, infused with AI, that can guide agents (and customers in the case of self-service) to the answer needle in a haystack of content and through customer conversations. Modern AI-infused KM also addresses all the other issues mentioned earlier: explosion of and constant changes to information, increasing query complexity, next-gen attention span, "all-gen" forgetting curve, "guided" lifestyle, and legacy customer service and knowledge tools. Posted July 30, 2018

No organization is exempt from the increasing pressure to innovate and digitally transform its processes. The taxi industry, for example, learned this the hard way.Ridesharing startup apps like Uber and Lyft rose up seemingly overnight, flouting any regulations while state and local governments rushed to create them. The regulations did eventually come for the apps, but it was too late for taxis - consumer behavior was the changed for good. Now, urban-dwellers want to order rides from their phones and skip the manual payment process altogether, something taxis never were and still aren't equipped to offer. Posted July 12, 2018

After thousands of proof-of-concepts, blockchain technology has evolved from concept to reality. Organizations are now more confident taking their first steps on their adoption journey, and in turn, it is expected to make a significant impact on the economy. According to a World Economic Forum survey report, 10% of global domestic product (GDP) will be stored on blockchain technology by 2027. Benefits like decentralization, transparency, trust, immutability, high availability and security are much appreciated and have long been expected by many industries, especially those that deal with data and transactions. Posted June 29, 2018

The possibilities of AI and ML are numerous—we are already witnessing some of its disruptive potential through personalized healthcare, weather predictions, inventory management, smart city design and more. There is one constant that will accelerate these advancements in AI further—the desire to create machines that are domain fungible with the ability to self-learn. Posted May 10, 2018

Though it's nice to think that we can simply walk into any industry, provide them with a strategy for a full digital document experience transition and have it be everything we'd hoped for, it's not practical. Posted April 23, 2018

By leveraging data more effectively, organizations can better deploy AI applications to compete in future markets. Posted March 07, 2018

One thing block chain is doing is inspiring innovation. The technology, along with new capabilities coming down the pipe, will do much to strengthen the ECM platform, ensuring its place in the enterprise armory for years to come. Posted February 14, 2018

Did you play with Lego when you were a kid? Time magazine describes it as the most influential toy of all time and one of the reasons for its popularity is due to its potential. It's a toy with an incredible amount of flexibility SharePoint is pretty similar to Lego in many ways—one of the reasons it's the most popular enterprise platform among Fortune 500 companies is that, like Lego, it's super flexible. Posted January 05, 2018

Organizations of all sizes and in all industries are looking for new and better strategies to archive their important documents. PDF software and the PDF/A sub-format are the perfect complement to any organization's data-retention policies.... Posted December 11, 2017

When you set out to complete a task at work, where do you start? You likely don't attempt to reinvent the wheel, and instead look for resources that already exist or ask coworkers if they have knowledge of similar projects or events in the past that they can point you to, to help get you started. Posted October 06, 2017

Before you begin to address the details of your digital asset management project, decide how truly invested you are and whether you and your team have the time and expertise to proceed. The answer will tell you if you'll achieve a successful outcome. Posted September 19, 2017

Digital transformation is both important and inevitable for businesses. The only variable is how long it will take businesses and consumers to make the transition. Posted August 03, 2017

The best way to get started with fixing customer experience (CX) is to hear about issues from the "horse's mouth," namely, the customer. Posted June 26, 2017

Processes are the basis by which people or machines develop a product or perform a service. Whether formal or informal, visible or invisible, processes are employed by military organizations at all levels of command. They are the foundation of mission accomplishment and must align with the organizational strategy to ensure that efforts are synchronized through the layers of command. Posted May 02, 2017

Getting organized was the second most searched resolution right behind getting healthy. You may notice that your desktop is littered with an excessive number of files, and your personal or company shared drive is a complete mess. Posted April 27, 2017

It's a hectic time for the federal government as the transition from the Obama to the Trump administration is in full swing. One of the key areas that Congress, agencies and industry alike are keeping an eye on is how the new administration will handle the technology modernization requirements facing the government. Posted April 24, 2017

More data than ever is flowing into enterprises from websites, smartphones, social media, wearables, video, cars, contact centers, ERP systems and the expanding IoT ecosystem. Yet being data rich and information poor is not a good thing....enterprises need immediate and real-time access to data to make smart business decisions. Posted March 17, 2017
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