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As large enterprises and organizations continue to focus on the importance of their intranet environments, it's clear that the ability to track usage has become highly relevant in order to understand, adapt, and constantly improve these platforms. Posted November 18, 2014

Enterprise social networks (ESNs) are becoming an increasingly important part of the way large organizations achieve their communication and collaboration goals, but there are many challenges associated with implementation.... Posted November 13, 2014

CEOs who learn how to harness the power of social media can greatly improve the flow of information among their employees, while managing shared knowledge with their partners in unexpected new ways. This appealing outcome is fast becoming the norm for a new breed of cutting-edge Social CEOs. Posted October 14, 2014

The dictionary defines learning as "the acquisition of knowledge or skills through study, experience, or being taught." While in general many of us have acquired knowledge through formal process, significant learning happens through experience. Posted September 02, 2014

More and more employees are flocking to free file-sharing platforms because they provide anytime, anywhere access to the information they need to do their jobs...One might assume that a file sharing and sync solution would increase employee productivity and organizational efficiency. In reality, the opposite is frequently true. Posted August 15, 2014

The most important contribution management needs to make in the 21st century is similarly to increase the productivity of knowledge work and the knowledge worker." —Peter F. Drucker, Management Challenges for the 21st Century. Posted August 06, 2014

Everything accomplished in an organization requires a series of business activities which together comprise a process. Whether the organization is a hospital, bank, manufacturer, or any other type of business, its level of success is directly tied to how well it performs and manages its many business processes. Posted June 25, 2014

New information shows cloud delivery effectiveness Posted June 19, 2014

The Business Intelligence (BI) space is changing rapidly, and organizations are moving toward end-to-end solutions that provide mobile and cloud capabilities. Posted June 13, 2014

The e-discovery process is complex and offers multiple opportunities for missteps. Organizational and functional silos, a lack of visibility, miscommunication, duplication of efforts, overlooked details and missed data or hardware disposition, as well as the inherent unpredictability of the legal process, can contribute to problems. Without a mature e-discovery process, often the best an organization can hope to achieve is "organized chaos." Posted June 03, 2014

No single organizational initiative which warrants preparation, planning and strategy more than its decision to invest in a Business Intelligence (BI) Program. Here are 8 questions CEOs should ask before investing in BI. Posted April 18, 2014

Organizations have witnessed an unprecedented surge in information generation in what has come to be seen as the era of Big Data—leaving many at a loss as to how all this information can be managed and used. Posted April 08, 2014

There's no denying that colleagues (and customers) share information and tacit knowledge when they get together. But in a world of virtual work teams and globally diverse organizations, how do you know who's doing what, and what that might mean to you? Posted March 20, 2014

Large organizations deal with employee departures and status changes on a near daily basis. Amidst the frenetic activity that surrounds employee movements, it can be easy for companies to overlook the very serious risk of critical information tied to legal or regulatory obligations being inadvertently deleted. Posted March 12, 2014

Is your organization limiting its knowledge? This question usually leads to discussions about an organization's view of big data. It's typically centered only on internal transaction data available in their customer relationship management (CRM), electronic resource planning (ERP) or other cloud-based enterprise applications. However, this contradicts what most IT business leaders want. Posted February 26, 2014

Video should be as searchable, discoverable, and engaging as text Posted October 30, 2013

Here are five tips for managing the legal and technical nuances of social media usage and e-discovery collections within corporations; and case study data to evidence how these can be applied to the real world. Posted October 25, 2013

Big data has unique characteristics that affect how it is governed. Here are four ways to strengthen your data governance model. Posted September 11, 2013

Customers prefer different ways of finding information, or the same customer may use different methods, depending on the situation. Multiple search methods improve knowledgebase adoption, customer and agent experience and ROI. Posted September 06, 2013

"SharePoint is becoming more mission-critical as workforces grow to be geographically separated..." Posted June 26, 2013

"The era of mobile computing is fueling search technology to grow at an even more rapid pace..." Posted June 19, 2013

Because e-discovery—and the technologies that support it— is subject to sensitive legal risks and technical complexities, selecting the optimal deployment model is not always as straightforward as might first appear. Posted May 23, 2013

"Your governance program is complete when you have the minimum amount of data governance and management capabilities required to get the job done. No more. No less." Posted May 14, 2013

SharePoint 2013 is coming! Act busy! Posted January 18, 2013

Business forecasting can be a significant consumer of company resources. All of this is high-cost management time. Business executives want their processes to be effective, efficient, and void of waste. How do they know that efforts are "adding value" by making the forecasts more accurate, thereby enabling better service to customers, and making more money?... Posted January 14, 2013

Reduce your exposure to failure and increase your chance of success Posted December 12, 2012

Enterprise leaders can look back at the dawn of early literacy for some useful guidance. Posted December 07, 2012

At a session titled "Finding Answers Using Crowdsourcing" at KMWorld 2012, former KPMG employee, Ian Coyne, described the roots of the crowdsourcing revolution at the firm. Posted December 06, 2012

At the Enterprise Search Summit, Martin White, author of Enterprise Search, shared his 12 critical success factors for enterprise search now and for the future. Posted December 05, 2012

Dr. Jay Liebowitz shares his top ten keys to success for knowledge management projects at a session at KMWorld 2012, titled "Critical Success Factors for Knowledge Management Initiatives." Posted December 04, 2012

Knowledge workers might be looking at the same body of data, but they use different terms to talk about it . . . Posted December 01, 2012

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