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Video and transcript of an interview with James Robertson, Founder & Managing Director, Step Two Designs, at the KMWorld 2015 conference. Posted November 24, 2015

Video commentary from an interview with Patrick Lambe, Founder, Straits Knowledge, at the KMWorld 2015 Conference Posted November 20, 2015

Video commentary from an interview with Sue Feldman, Founder & CEO, Synthexis, at the KMWorld 2015 conference on knowledge, content, and document management. Posted November 18, 2015

Video commentary on executive management's role in knowledge management by Nancy Dickson, President, Common Knowledge Associates, at the KMWorld 2015 conference. Posted November 17, 2015

Video commentary by Steve Barth, Senior Consultant, Hitachi Consultant, at the KMWorld 2015 conference. Posted November 16, 2015

Video commentary by Jean-Luc Abelin, Director, Knowledge Management Group, Lafarge at the KMWorld 2015 conference. Posted November 13, 2015

In recent years, the proliferation of social business and collaboration software has allowed a grass roots movement to form that counters this tendency by encouraging "working out loud," the idea of sharing work-in-progress as immediately and openly as possible. Posted October 22, 2015

For content curators, the challenge is to render the effort of sifting through a wide variety of online sources - including websites, online articles, videos, internal documentation, and conversations - as easy to administer and manage as possible. Posted October 21, 2015

What do Media & Publishing, Financial Services and the Pharma Industry have in common? Their business models strongly depend on digital excellence. Posted October 20, 2015

Despite the fact that the world around our organizations are changing at an accelerating rate, some of our fundamentally organizational capabilities are rooted in outmoded organizational components. Posted October 19, 2015

We are a country full of busy people on the move. We're migrating in greater numbers to urban areas, and we also travel more for work and pleasure. For the most part, we plan our own travel and are always on the look out for ways to soften our landing in a new place or streamline our daily routine. Our smartphones are the new travel agent and concierge, helping us find the best sushi, the cheapest place to stay, and the easiest way to get around. And as they say, "there's an app for that." Posted October 19, 2015

Why is it that most enterprises still struggle with user adoption of their collaboration tools? Posted October 15, 2015

The liability and exposure companies face for not understanding the content they have and how to secure this information within their systems is significant. No executive of any company wants to be a front page article or in the evening news for failing to protect it. Posted October 12, 2015

Today's business leaders are faced with a decade's old question when it comes to purchasing enterprise software: Invest in one broad enterprise management suite or integrate several deep best-of-breed solutions to meet a variety business needs? Posted October 08, 2015

The IT "cloud" is not unlike the ones we see over the sky each day, changing from one second to the next.... Posted October 06, 2015

How to Rapidly Develop Knowledge Transfer Capability By Improving Performance Posted October 01, 2015

Self-service technology, whether in store or online - is a value add today's connected customer has come to expect. With competition plentiful and differentiation difficult, one bad customer experience can be the difference between a loyal customer - that keeps spending with your brand - and a dissatisfied customer that takes their business elsewhere and never comes back. Posted September 28, 2015

Many savvy retailers have already implemented tools and strategies for turning their Big Data into more sales and more efficient operations, which in turn leads to more profit. Posted September 17, 2015

Not too long ago I swatted the beehive that is the KM CKO position. And, as one might expect when doing so, the stings were numerous and from every direction. Posted September 16, 2015

The digital transformation of the workplace is creating a new paradigm in customer service; an evolutionary tipping point that has created a new model of how businesses engage with their customers. Posted September 15, 2015

According to technology publisher Tech Target[i], "Cognitive computing is "the simulation of human thought processes in a computerized model. Cognitive computing involves self-learning systems that use data mining, pattern recognition and natural language processing to mimic the way the human brain works." Posted September 02, 2015

While that might sound like a simple question - and one that would provoke a flippant response along the lines of ‘well yes, we've been mobile for years' - what it means to be truly mobile is changing so your customer service might not be as ready as you previously thought… Posted August 17, 2015

Behind every organization's Web site is a marketer that struggles every day with content chaos. Posted August 06, 2015

Machines will, in time, produce results based on the rules, deterministic and probabilistic models—the advantage being that machines have infinite storage capacity, unlike humans.... Posted July 06, 2015

Further proof of knowledge-first approach Posted May 14, 2015

The goal of creating a trustworthy enterprise-wide information governance (IG) program is to facilitate effective management of information authority, control, accessibility, and visibility throughout the information lifecycle. Posted April 30, 2015

As digital information grows, so do the challenges and burden with managing this mountain of data. Records management is no longer the sufficient solution. Posted March 13, 2015

As large enterprises and organizations continue to focus on the importance of their intranet environments, it's clear that the ability to track usage has become highly relevant in order to understand, adapt, and constantly improve these platforms. Posted November 18, 2014

Enterprise social networks (ESNs) are becoming an increasingly important part of the way large organizations achieve their communication and collaboration goals, but there are many challenges associated with implementation.... Posted November 13, 2014

CEOs who learn how to harness the power of social media can greatly improve the flow of information among their employees, while managing shared knowledge with their partners in unexpected new ways. This appealing outcome is fast becoming the norm for a new breed of cutting-edge Social CEOs. Posted October 14, 2014

The dictionary defines learning as "the acquisition of knowledge or skills through study, experience, or being taught." While in general many of us have acquired knowledge through formal process, significant learning happens through experience. Posted September 02, 2014

More and more employees are flocking to free file-sharing platforms because they provide anytime, anywhere access to the information they need to do their jobs...One might assume that a file sharing and sync solution would increase employee productivity and organizational efficiency. In reality, the opposite is frequently true. Posted August 15, 2014

The most important contribution management needs to make in the 21st century is similarly to increase the productivity of knowledge work and the knowledge worker." —Peter F. Drucker, Management Challenges for the 21st Century. Posted August 06, 2014

Everything accomplished in an organization requires a series of business activities which together comprise a process. Whether the organization is a hospital, bank, manufacturer, or any other type of business, its level of success is directly tied to how well it performs and manages its many business processes. Posted June 25, 2014

New information shows cloud delivery effectiveness Posted June 19, 2014

The Business Intelligence (BI) space is changing rapidly, and organizations are moving toward end-to-end solutions that provide mobile and cloud capabilities. Posted June 13, 2014

The e-discovery process is complex and offers multiple opportunities for missteps. Organizational and functional silos, a lack of visibility, miscommunication, duplication of efforts, overlooked details and missed data or hardware disposition, as well as the inherent unpredictability of the legal process, can contribute to problems. Without a mature e-discovery process, often the best an organization can hope to achieve is "organized chaos." Posted June 03, 2014

No single organizational initiative which warrants preparation, planning and strategy more than its decision to invest in a Business Intelligence (BI) Program. Here are 8 questions CEOs should ask before investing in BI. Posted April 18, 2014

Organizations have witnessed an unprecedented surge in information generation in what has come to be seen as the era of Big Data—leaving many at a loss as to how all this information can be managed and used. Posted April 08, 2014

There's no denying that colleagues (and customers) share information and tacit knowledge when they get together. But in a world of virtual work teams and globally diverse organizations, how do you know who's doing what, and what that might mean to you? Posted March 20, 2014

Large organizations deal with employee departures and status changes on a near daily basis. Amidst the frenetic activity that surrounds employee movements, it can be easy for companies to overlook the very serious risk of critical information tied to legal or regulatory obligations being inadvertently deleted. Posted March 12, 2014

Is your organization limiting its knowledge? This question usually leads to discussions about an organization's view of big data. It's typically centered only on internal transaction data available in their customer relationship management (CRM), electronic resource planning (ERP) or other cloud-based enterprise applications. However, this contradicts what most IT business leaders want. Posted February 26, 2014

Video should be as searchable, discoverable, and engaging as text Posted October 30, 2013

Here are five tips for managing the legal and technical nuances of social media usage and e-discovery collections within corporations; and case study data to evidence how these can be applied to the real world. Posted October 25, 2013

Big data has unique characteristics that affect how it is governed. Here are four ways to strengthen your data governance model. Posted September 11, 2013

Customers prefer different ways of finding information, or the same customer may use different methods, depending on the situation. Multiple search methods improve knowledgebase adoption, customer and agent experience and ROI. Posted September 06, 2013

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