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KMWorld 100 Companies That Matter in Knowledge Management

This article appears in the issue March 2009 (100 Companies) [Volume 18, Issue 3]


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Publishing this list is the most difficult project KMWorld undertakes every year, and I’ve been heading the effort since it began in 2000. Our somewhat informal judging process taps the individual and collective wisdom of colleagues, analysts, system integrators and even a selected group of users.

And let’s not forget vendors themselves. With more than a thousand companies in the broad knowledge management arena, we do rely on solution providers to keep us aware of what they’re doing. And, because the judges have been involved with the project for years, we are all quite adept at filtering out the hype and marketeering.

We have always maintained that knowledge management is an attitude, not a specific application—a commitment to taking full advantage of all the information at an organization’s disposal and delivering it to the appropriate constituencies to facilitate decision-making at every possible level.

And it’s with that in mind that we judges start making our assessments. The mission became even more critical as we saw the economy begin to unravel last year. And as we saw the credit crisis unfold, our job of compiling the list became even harder. Never in the history of our 100 Companies list had there been such far-reaching circumstances that affected identifying the selection of the organizations we publish. Nevertheless, we had to factor companies’ ability to not only survive a potential catastrophe but also thrive and deliver solutions to help their customers succeed, as well.

Hence, we believe that each of the companies listed below embodies as part of its culture the agility and limber execution of its mission, in whatever subject areas upon which they focus. Both small and large, they embrace a spirit of innovation and adaptability. They each embody the resiliency and wisdom to identify and act upon their own areas requiring improvement and, more importantly, those of their customers.

A2ia

A2Z Keywording

ABBYY

Accusoft Pegasus

adenin

Adobe

Appian

Aquire

ASG Software Solutions

Astute Solutions

Attensity

Attivio

Autonomy

BA-Insight

CA

CaseCentral

Chiliad

Citrix Systems

Comperio

Concept Searching

Connectbeam

Connotate

Consona CRM

Content Analyst

Contextware

Copyright Clearance Center

Coveo

Day Software

Dieselpoint

DocZone.com

eGain

Emantix

EMC

empolis

Endeca

EXSYS

FAST, a Microsoft subsidiary

Fordela

FTI Technology

Global 360

Google

Hewlett-Packard/HP TRIM

Hoovers

IBM

iDatix

Information Builders

Inmagic

InQuira

InStranet, a Salesforce.com company

ISYS Search Software

Jive Software

JustSystems

KANA

Kazeon Systems

Kirtas Technologies

Kofax

Mark Logic

Metastorm

Microsoft

Mindbreeze

NetDocuments

New Idea Engineering

NewsGator Technologies

NextPage

nGenera Consumer Interaction Management

Noetix

North Plains

Northern Light

Nstein

Omniture

Open Text

Openwater Networks

Oracle

PaperThin

QL2

Quantum Art

Raytion

Recommind

Reprints Desk

Rivet Logic

Sapient

SAVO Group

Search Technologies

SLI Systems

Socialtext

Software AG

SpringCM

Symantec

TEMIS

Teragram, a division of SAS

Traction Software

Trinity Technologies

Vital Path

Vivisimo

Vorsite

X1 Technologies

Xerox

XyEnterprise

Xythos

ZyLAB


View from the Top

Please visit the Web sites of our 100 Companies That Matter in Knowledge Management, and learn more about many of the companies in our View from the Top section, which starts on page 20, KMWorld, Vol 18, #3.


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