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CGS forms partnership with Verint Systems


CGS, a global provider of business applications, enterprise learning and outsourcing services, is joining a financial compliance partner program created by Verint Systems.

The companies will partner to deliver world-class technical support and customer care for financial institutions and a myriad of other regulated industries, in the compliance governance and customer experience realm.

Banking, financial services and insurance companies are looking for a complete solution in the compliance and retention space. Verint offers the software solution, while Custodia, another financial compliance partner, brings in its professional services expertise, and CGS provides in-class business process outsourcing, contact center and support solutions, wrapping the integration, tool set and support into a single offering.

This support solution allows companies to move from a reactive to a proactive approach to preventing deliberate or inadvertent breaches of regulations while modernizing contact center operations to support channels across video, chat, screen sharing, instant message, voice, and Skype.

In addition to proactive policy enforcement through process and technology, CGS provides agents trained in financial services compliance.

With a base of thousands of multilingual, dedicated call center agents located in North America, South America, Europe, the Middle East and Asia, CGS currently supports many of the world's industry-leading brands, including global retailers, healthcare providers, technology and telecom providers and global hospitality brands.

CGS’s innovative, scalable, and flexible business process outsourcing solutions include traditional BPO, technical support, customer care, outbound telesales and channel enablement and back office support, including finance and accounting.

 For more information about this news, visit www.cgsinc.com.


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