iPhrase and KnowledgeBase partner

iPhrase, developer of the OneStep platform for online search and customer interaction, and KnowledgeBase Solutions, a provider of knowledge software for customer support and self service, have announced a relationship that enables integrated content creation for OneStep customer and agent portals.

The companies say the alliance will allow customer support representatives to quickly search for the information they require online and then create, edit and manage those documents including a living body of FAQs, glossaries and knowledgebase articles.