Why didn’t I think of that?

Addressing the problems of ever-increasing competition for desktop real estate, ePeople Teamwork 5.1 seamlessly integrates with Microsoft Outlook, allowing users to access relevant information, find help from experts, capture knowledge and work collaboratively with customers and partners.

ePeople Teamwork 5.1 captures issues directly from Microsoft Outlook, allowing users to find a known solution in the knowledgebase. If it doesn’t exist, the software assists in identifying key experts from cross-enterprise resources based on their knowledge and past experience, minimizing escalations and interruptions. The assembled response team can include experts, employees, customers or partners who collaborate in a shared workspace to resolve the issue. Teamwork 5.1 also supports other devices and interfaces including PCs and handheld devices, the Web, any e-mail appliance and instant messaging.

With adapters to leading CRM and knowledge management systems, ePeople Teamwork processes may be fully integrated with existing enterprise systems to stem the loss of corporate knowledge through e-mail.