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Web self-service from Moxie

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Moxie Software has launched a new edition of Knowledge Spaces. As a component of the Spaces by Moxie suite, Knowledge Spaces now features a widgetized, Web self-service application designed to deliver personalized online customer experiences.

Moxie highlights the following new features in Knowledge Spaces:

  • a customer experience portal that offers HTML widgets for the search experience, hot topics, top FAQs and latest articles, as well as escalation to assisted service;
  • improved search capabilities, including enhancements to faceting, numeric processing and term boosting; and
  • simple customization and integration through a RESTful API.

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