Videojet automates service

Videojet, a manufacturer of inkjet printing and fluids technology, high speed imaging addressing and mailing equipment, in-graphic control systems and postal coding systems, has selected Metrix’s customer relationship management product.

When operational, the Metrix 4 system will control inventory, contracts and resources for the company.

"We needed software that could ensure that our field service staff was dispatched effectively and with the knowledge to efficiently satisfy customer support requirements," says Mike Hansen, director of information systems at Videojet. "We also wanted our product service software to leverage the investment we've made in Oracle (ORCL) ERP applications. Partnering with Metrix was the best solution."

Metrix 4 features include: configurable web self service, mobile database synchronization, a configurable schedule board, and global repair center functionality. It enables automated contract renewals, advance replace, reverse logistics, and accelerated rollout of integrated web strategies