There is an “e” in team

Targeting customers in high technology, heavy engineering and institutional financial services markets, ePeople announces Teamwork 4.0, a Web-based collaborative CRM application.

ePeople says Teamwork 4.0 provides a problem resolution environment for teams to collaborate and resolve complex issues by dynamically profiling and assembling the best team, both inside and outside the company, to handle each issue. It further provides a Web-based workspace for them to collaborate and captures the interaction and resolution knowledge for future insight.

ePeople says New features for ePeople Teamwork 4.0 include:

• advances in expertise location and sourcing to better profile, identify and acquire the best team to resolve each issue;

• an open framework for integrating third-party diagnostic and productivity tools into the team collaboration workspace;

• a data warehouse for enhanced analytics and reporting; and

• a flexible problem solving workflow for more efficient issue resolution.