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The Importance of the Digital Employee Experience



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The idea of the customer experience is a powerful one, and it’s a strategic consideration for most big organizations. As a result, we’ve seen a huge degree of customer-centric digital transformation. Within the enterprise, the concept of the digital employee experience (DEX) is equally powerful. Going beyond basic usability and UX, this takes a holistic view of how solutions are designed and delivered.

Rebecca Rodgers, principal consultant, Step Two, touched on why the digital employee experience matters in her KMWorld 2018 session, “Digital Employee Experience (DEX): Heart Of The Digital Workplace.”

The 22nd KMWorld conference is co-located with Taxonomy Boot Camp 2018Enterprise Search & DiscoveryText Analytics Forum ’18, and Office 365 Symposium.

If employees are the heart of the business, the people at the top need to understand issues facing their workers in the field, Rodgers said.

This means companies should not be afraid of utilizing an intranet that can connect all employees to communication tools and important documents within the enterprise.


KM World 2019 will be held November 5-7, 2019 at the JW Marriott in Washington, DC, with pre-conference workshops on November 4.


The DEX sums up the totals of digital interactions between staff and their organization, Rodgers explained.

“A great digital workplace consists of a holistic set of tools, platforms, and environments for work,” Rodgers said.

DEX can be exciting for senior leaders because it drives genuine innovation, according to Rodgers.

From the bottom up, DEX puts the focus on humans. She mentioned that a survey found that 13% of workers are engaged during work hours worldwide.

To change that she suggested that the executives at the top take a long hard look at the tools that greet and connect employees.

She provided several examples including how Liberty Mutual created a digital assistant for its employees. Chatbots are another tool organizations can integrate into their intranet.

“You are at the forefront of emerging digital experiences,” Rodgers said.

Many speakers have made their presentations available at www.kmworld.com/Conference/2018/Presentations.aspx.


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