Talisma for SMBs

Talisma has introduced its Professional Edition for small and mid-sized companies as well as for departments within large enterprises.

Talisma Professional Edition includes Talisma Email, Talisma Chat, Talisma Telephony, and Talisma Knowledgebase/Web self service. Competitively priced, says Talisma, the offering enable small and mid-size organizations the ability to provide a high level of customer service regardless of whether there's one customer service agent or many working from a small office, a dedicated call center or from remote locations.

Out-of-the-box deployments, the company claims, allow Talisma Professional Edition to deliver a measurable return on investment within hours or days of implementation through increased customer interaction efficiency and effectiveness. As part the solution, Talisma is offering complimentary initial and ongoing Web-based training courses.