Squelch receives $12 million in latest funding round to expand outreach for its CX platform

Squelch, Inc., provider of a customer experience optimization solution, is receiving an additional $12 million in funding to help accelerate the growth of Squelch’s sales and marketing programs.

This latest funding is from current backers Shasta Ventures and Correlation Ventures, alongside new investor Tenaya Capital.

Since the company’s launch last year, Squelch has empowered thousands of customer support and success agents — maximizing productivity, personalizing every interaction, and enhancing both customer and agent satisfaction, said Jayaram Bhat, Squelch co-founder and CEO.

Squelch’s flagship SaaS platform is designed to take customer satisfaction, retention, and loyalty to the next level for Inc. 5000 businesses.

 Squelch instantly serves up current, relevant intelligence to customer-facing agents at the precise moment of customer interaction.

In the 11 months following Squelch’s company launch, a growing number of leading enterprises have adopted its software, including Khoros (the combined company of Spredfast and Lithium), Arxan Technologies, Thycotic, and Instana.

Squelch equips customer support and success agents with insights on the customer’s journey and pinpoints the best path to resolution of an issue.

In addition, Squelch goes beyond typical text-based search software, applying machine learning and artificial intelligence to become continuously more effective — and valuable — over time.

Existing investors Shasta Ventures and Correlation Ventures are joined by Tenaya Capital in contributing to the extension of Squelch’s Series A funding round.

For more information about this news, visit www.squelch.io.