ServiceWare for OpenView

ServiceWare has extended its relationship with HP by joining the HP OpenView Solution Alliance Program and achieving certification of integration of ServiceWare Enterprise with HP OpenView Service Desk. (HP explains its OpenView Solution Alliance Program is designed to help software vendors create applications that provide complementary functionality to specific HP OpenView products.)

ServiceWare provides HP with a knowledge management component to HP OpenView Service Desk solution. ServiceWare Enterprise seamlessly integrates with OpenView to provide IT help desks with a robust knowledgebase component. This ensures that help desk agents can deliver fast, accurate and consistent answers to employee questions.