Don't miss Data Summit, May 22-23. Learn about big data, AI, machine learning, cognitive computing, blockchain, and more.

SafeHarbor partners with RightAnswers

   Bookmark and Share

SafeHarbor Technology (, which delivers customer interaction and business intelligence solutions in the Web self-service environment, has announced its partnership with RightAnswers(, a provider of technical support content. The alliance enables SafeHarbor customers and business partners access to RightAnswers' Knowledge-Pak libraries, which provide more than 120,000 answers to common problems faced by service and support personnel, help desk technicians and employees. RightAnswers says Knowledge-Paks currently accelerate problem resolution for more than 200 of the most popular computing applications. SafeHarbor's SmartSupport software applies behavioral analytics and customer satisfaction data across a mix of support channels--Web sites, e-mail, chat and phone.

Search KMWorld