Proving they care

Kana has unveiled Kana OnDemand, providing its iCare suite of service resolution management (SRM) solutions with flexible pricing and delivery models.

The company says it continues to see high demand for its SRM solutions, which reportedly allow companies to quickly resolve customer inquiries at reduced costs. The OnDemand offering enables its customers to decide how they would like the solutions delivered, hosted or on-premise, and also choose which pricing model best suits their business model, perpetual or subscription-based.

Kana says its SRM offering addresses the specific problem areas of key vertical markets, including retail banking, branch banking, telecommunications and the credit card industry. These solutions help reduce costs, as well as optimize service by improving first contact resolution rates, enabling more efficient lead generation and product matching and automating customer processes.