PeopleSoft to offer CRM portal
As the access point for a number of PeopleSoft e-commerce and CRM applications, the Customer Portal will include real-time integration to supply chain applications to capture, store and update customer information. The company claims deployment of the portal will allow businesses to simplify customer management and reduce order administration and service costs, while giving customers access to the information they need.
The portal's content will be changeable based on business rules, user profiles and customer roles. PeopleSoft reports, for example, products and advertising could be targeted at customers based on their profiles or purchasing histories. Content could also be translated according to a customer's preferred language, and customers can arrange their home page like popular consumer portals.
Further, the Customer Portal integrates with PeopleSoft supply chain management applications, allowing customers to create orders, check and reserve inventory, view order status in real-time, create and track service requests and warranty contracts, and sign up for product and information subscriptions.
Customers will be able to view their account balances, recent transactions and payment history, as well as verify invoices and make payments online. The solution will have the ability to e-mail and notify customers for key events or action items, such as due dates for pending invoices.