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Open Text and Microsoft team up

Open Text has developed a new solution said that captures and manages customer information from multiple systems and makes it available to users in Microsoft Office 2003. The new software is designed specifically for processes within sales, support, customer service and logistics, where access to customer information is central to providing excellent service.

The offering is the first in a series of solutions to use Enterprise Connect, new enterprise content management technology from Open Text, which leverages integrations with major enterprise systems, including SAP solutions, to deliver content to users through Microsoft Office 2003.

Livelink Customer Information Management can help organizations dramatically improve customer service levels and increase employee productivity by giving users a single view in Microsoft Office 2003 or Outlook 2003 of all transactions and interactions with customers, says Open Text. The solution also provides lifecycle management, auditing, archiving and corporate governance and regulatory compliance capabilities for customer-related information--including associated e-mail.

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