On roadmaps and pathways

Primus Knowledge Solutions now offers a program said to provide its customers with professional services support and a roadmap for implementing a successful knowledge management initiative.

Primus Knowledge Pathway is described as a flexible deployment model that is suitable for any size implementation and is based on tested methodologies. The company says that through four evolutionary stages, the model provides the structure and process that allows Primus' customers to not only achieve a successful deployment but also to ensure they continue to receive the intended business benefits from their knowledge solution. The stages are:

• Knowledge Discovery--planning and project launch,

• Knowledge Pathfinder--course mapping and infrastructure creation,

• Knowledge Adoption--contact center and customer deployment, and

• Knowledge Continuum--maintaining momentum and focus.