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Moxie ups the ante for social customer service



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Moxie Software reports enhancements to its portfolio of social media, Web customer service, assisted service and proactive service offerings.

The company highlights the following new capabilities:

  • Smart personalization—a self-maintaining design that integrates securely with legacy systems, tailoring content based on purchase histories, support interactions or other factors;
  • Mobile capabilities—including Moxie Knowledgebase optimization for iPhone, iPad, Android and Blackberry devices;
  • XMPP support for chat—an open protocol that makes it possible for popular chat client’s or Web service to integrate with Customer Spaces’ chat; and
  • Enhanced social media integration—listening and sentiment analysis with Facebook, Yelp, Flickr and Yahoo Firehose, along with existing integrations with Twitter, YouTube, Bing, Blogger, Digg and others.


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