Moxie ups the ante for social customer service

Moxie Software reports enhancements to its portfolio of social media, Web customer service, assisted service and proactive service offerings.

The company highlights the following new capabilities:

• Smart personalization—a self-maintaining design that integrates securely with legacy systems, tailoring content based on purchase histories, support interactions or other factors;
• Mobile capabilities—including Moxie Knowledgebase optimization for iPhone, iPad, Android and Blackberry devices;
• XMPP support for chat—an open protocol that makes it possible for popular chat client’s or Web service to integrate with Customer Spaces’ chat; and
• Enhanced social media integration—listening and sentiment analysis with Facebook, Yelp, Flickr and Yahoo Firehose, along with existing integrations with Twitter, YouTube, Bing, Blogger, Digg and others.