Mosaix sells off call management software

In an effort to focus on its core businesses, Mosaix (Redmond, WA) has sold its Scout call management software to

Contact Point Technologies (Norcross, GA). Effective immediately, Contact Point assumes responsibility for ongoing product development, product support, sales, and channel marketing support for all versions of the product. Scout intelligently manages inbound calls, and routes them to appropriate personnel based on customer requirements and agent skills. The move pulls Mosaix away from providing call management solutions to smaller organizations, allowing it to focus on systems for enterprise customer contact centers, which typically include large, formal call centers. This emphasis was re-emphasized less than a month ago with the release of Mosaix's ViewStar Version 5.0 customer relationship management software for large organizations. "This agreement enables Mosaix to focus on its strategy of delivering best-of-class call management systems and enterprise-level applications," said Steve Adams, Mosaix senior VP of marketing.