Mosaix and Unisys Ring Up Call Center Deal
Mosaix (Redmond, WA) and Unisys (Blue Bell, PA) have agreed to integrate Unisys' Single Point Security software with Mosaix's Call Management System. The integration will allow companies to manage and control access to sensitive customer information from call center transactions to back office operations. The partnership will focus on large call centers, having hundreds or thousands of agents, in the financial services and telecommunications markets. Both companies see call centers as critically important in protecting customer relationships. "Call centers are playing an increasingly strategic role in fostering closer ties with customers," said Steve Adams, Mosaix senior VP of Marketing. "Interactive call centers combined with other facets of enterprise customer management are mission critical differentiators," added Bill Maclean, VP of Marketing at Unisys. "As business and client data becomes more integrated, the resulting information becomes more valuable and sensitive."