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Motive Communications has developed a set of industry-specific solutions to address the service and technical challenges faced by financial institutions serving online customers and employees.
Developed for banks, brokerages and insurance companies, Motive's Financial Services solutions are said to deliver personalized service experiences with built-in, high-touch service for customer applications and front-line employee applications. Motive explains its technology automates various service tasks, providing assistance with registration, completing transactions, getting professional assistance, accessing technical support, etc.
Motive offers five pre-packaged components and industry best practices specifically for financial services:
- Online Banker, for retail and wholesale banking applications;
- Online Investor, for retail brokerage applications;
- Independent Advisor/Agent, for PC- and Web-based financial management applications;
- Company Broker/Agent, for PC- and Web-based business applications used by an institution's revenue-producing front-line employees; and
- IT Help Desk, for desktop support of the firm's knowledge workers.
Additional solutions for specific financial services environments are expected throughout the year
In other Motive news, the company has formed an alliance with Primus to deliver integrated software for automated problem identification, diagnosis and resolution to high-tech companies