Mobile customer experience management

Vivisimo has extended its successful Customer Experience Optimization (CXO) platform to iPhone, iPad and Android devices. CXO Mobile has been engineered specifically for sales and service representatives working remotely or in person with customers or partners, providing access to the same information they have in the office.

Vivisimo highlights CXO Mobile’s following features:

• an Activity Feed with real-time updates on all followed accounts, products, individuals, etc., from multiple sources;
• the ability to collaborate with colleagues by posting comments and questions to the Activity Feed or report the status of an account or request information or assistance;
• ability to browse a customer or partner account with a complete view of all activities, key support cases, top account opportunities, product recommendations and top news;
• contact information for each account, including the option to view customer locations on a map and get directions; and
• VPN support.