Mid-market fanfare

Serviceware has added a mid-market product suite to its portfolio of enterprise knowledge management solutions for customer service and support.

ServiceWare Express is a comprehensive product and services package that includes robust browser-based applications, technical implementation, training services and customer support. ServiceWare Express is designed to enable midsize enterprises or call center and help desk divisions of large enterprises to effectively utilize corporate knowledge to improve customer satisfaction, enhance service quality and reduce operating costs.