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Knowledge Management and Moving to the Cloud



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As data continues to overwhelm companies, organizations are looking toward solutions to organize and share this information. Cloud-based information and knowledge management can provide powerful solutions for the business.

With benefits like cost reduction, ease of use and access, and better knowledge sharing, using cloud-hosted KM and information management solutions can have a significant ROI.

KMWorld recently held a webinar featuring Joe Lichtman, vice president of technology at Attivio, and Stephen Pappas, senior vice president, at North America Panviva, who discussed how to succeed with KM in the cloud.

Cognitive search is a perfect fit for the cloud, Lichtman explained. According to "IDC FutureScape: Worldwide Cloud 2016 Predictions," by 2018, at least half of IT spending will be cloud-based, reaching 60% of all IT infrastructure, and 60–70% of all software, services, and technology spending by 2020.

It’s now easier to make the move to the cloud. It’s faster, can service hybrid deployments, and is secure, Lichtman said.

What to consider when managing data in the cloud includes:

  • Big data scale & reliability
  • Extensible data transformation
  • Comprehensive, robust data source ingestion
  • Intelligent, data-centric security
  • Flexible user experience design & solution acceleration
  • Adaptive, learning-based relevance & collaboration
  • Dynamic content unification & analytics

To get the explosion of data under control businesses need to develop better access methods, develop quicker search, and make knowledge its most precious asset, according to Pappas.

The cloud needs to be the single point to start. Cloud enables companies:

  • To deploy solutions faster
  • Maintain knowledge easier
  • Connect technologies quickly through web services
  • Marry the human, digital, and bot channels easily
  • Provide a single source of truth served anywhere on the planet

All critical points in the future will rely on ease and speed of access to the information we all need, whether we are employees helping customers in a customer experience center or if we are the customers, Pappas said.

An archived on-demand replay of this webinar is available here.


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