KM for HP

ServiceWare reports HP has selected it as the preferred knowledge management component for its global help desk solution.

The offering will give HP Services customers access to the functionality of ServiceWare's self-learning and self-organizing search technology, the Cognitive Processor, which powers ServiceWare Enterprise, its suite of knowledge-powered solutions for customer service and support.

ServiceWare's relationship with HP was established in 1999 when HP's global service desk chose ServiceWare as its knowledge management provider of choice. In addition, ServiceWare Enterprise recently achieved integration certification with HP OpenView Service Desk technology.