Investing in BPM

To increase control over and visibility into its business processes, Canadian investment firm AGF Management has implemented business process management (BPM) software from Appian.

Appian Enterprise will initially help the company add structure to its credit fulfillment and credit servicing processes, while also streamlining them. Within a year, the BPM suite will be expanded to other product line applications, including mortgages, deposit products and day-to-day banking.

John Bennett, AGF executive VP, says, “AGF has a number of regulatory, internal and customer-facing processes that drive our business, and we required a BPM solution that could help us structure and gain increased efficiency from these processes.”

According to Appian, its BPM suite serves as the foundation for documenting, controlling, automating and reporting on business processes, as well as providing fully integrated process, knowledge and analytics capabilities.

Appian CEO Matt Calkins says that its solution gives AGF the ability to increase the efficiency of its credit applications without worrying about future issues.

“Because we take a user-focused approach to BPM, our customers can easily change their processes to address new employee, customer or regulatory needs without re-engineering their applications,” Calkins says.