Information Builders and ClearForest partner

Information Builders and ClearForest have formed an alliance designed to reduce automotive warranty claims costs. The companies will work together to provide manufacturers a complete solution for taking full advantage of their reporting infrastructures by incorporating text analytics.

Information Builders’ business intelligence solutions and ClearForest’s text analytics will enable manufacturers to tag, extract and analyze free-form text from various sources, such as the Web, legacy databases, e-mail, warranty claim or call center notes. They say early discovery of component and system-level failures through root-cause analysis will allow manufacturers to facilitate resolution of warranty, product safety and quality issues rapidly.

The companies claim the partnership will allow companies to better direct and trigger engineering, manufacturing and customer support responses with the goal of lowering warranty costs, improving customer satisfaction and enhancing product quality.