Home Depot builds on its KM system
Home Depot, which the KMWorld editorial board recently named as its Best Practice of the Year Award winner, is at it again. The company recently announced that it is using Verity’s K2 Toolkit to help provide information retrieval throughout its website.
Home Depot will allow its customers to tap Verity K2 as part of its increasing effort to build its home improvement website.
Currently, HomeDepot.com, visitors can utilize K2 to locate the right products and services to meet there needs. Starting next year, the company plans to offer the same functionality to users of its online product catalog.
"When it comes to an e-commerce strategy, incorporating the best knowledge retrieval functionality from the start is as important as providing credit card transaction capabilities online. Verity’s solution makes it easy for us to help customers locate and find the home improvement information and tools they want and need," said Ron Griffin, Home Depot’s CIO.
HomeDepot.com is designed to extend Home Depot’s quality in-store customer service to the Internet by providing Website visitors with project advice and tips, a personalized home page and enhanced interactivity. Using Verity’s software, Home Depot enables online customers to find items and information, no matter how simple or complex the question. The use of Verity's "fuzzy search" technology automatically expands a Home Depot customer’s request to encompass products and categories, increasing the likelihood that a desired item will be found online.