GFI's EmailRobot Manages Corporate E-mail
We don't need to tell you that you need to manage your E-mail better. Everyone can use help handling the E-mail that comes in to their organizations. A new product from GSI Fax and Voice (Webster, NY) helps automate and manage corporate and Web site E-mail. EmailRobot for Exchange/SMTP, just out of beta, allows companies to track and view E-mails, share the workload, monitor communications, and automate follow-up for submitted Web forms and E-mail inquiries. Users sending E-mail get a customized receipt with a tracking number and other useful bits of information, such as who will be dealing with the request. Emailrobot can also archive web form output from company Web sites into an ODBC database, and automatically send custom replies. Users can retrieve complete customer communications histories, and find out exactly what action was taken for each E-mail. Users can also instruct Emailrobot to search databases for records that match certain requirements, and send out messages accordingly. EmailRobot integrates with Microsoft Exchange Server and all SMTP/POP3 mail servers and supports all ODBC databases, including Microsoft Access and SQL server. Pricing for EmailRobot starts at $495 for a Small Business edition. An evaluation version is available from the company's Web site.