Interested in great customer relationships? Check out our CRM Evolution and Smart Customer Service Conferences this April

Fourth-generation KM

   Bookmark and Share

Thomson West has introduced West km 4.0, which it describes as a knowledge management application that lets legal professionals capture and maximize their expertise and intellectual assets.

The company reports West km 4.0 features a new technology platform plus enhanced search and classification functionality, giving users, it claims, a powerful competitive edge by making institutional knowledge and expertise broadly available to legal professionals within an organization. West km 4.0 allows users to:

  • extract the key metadata directly from the text of litigation documents that includes actual document title, document type, high-level jurisdiction and court;
  • view documents with the title as well as content portions, or "snippets" to gauge the document value;
  • import additional metadata for more complete document retrieval results; and
  • receive frameless delivery of results and documents for improved intranet and portal integration.

Search KMWorld


Buyers' Guide
Learn More in the Buyers' Guide!