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Expanding global KM support


Another product introduced a couple of months ago is starting to extend its horizons. Global support organizations are beginning to fully exploit the capabilities of the latest release from InQuira. Especially noteworthy in InQuira 7.3 are significant additions to the company's knowledge management product, InQuira Information Manager.

Also new in the integrated solution are enhancements for multi-language content and localization, content integration via Web services APIs, workflow process improvements, content usage analytics and user reputation models.

Further, a new Web services API facilitates content migration from external knowledge sources and between content channels within Information Manager. New content can even be dynamically transferred to Information Manager as it is created in other systems.

InQuira's Intelligent Search is now embedded within the Information Manager console for locating duplicate content and assessing the relevance of existing or new content in the search results for users (including content stored outside of Information Manager). InQuira 7.3 also introduces several new reporting features, including capabilities to survey users and usage reports that filter content usage by access type (e.g. searching, newsletters, product home pages).


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