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Customer service gets SaaSy


KANA has introduced a fully integrated suite of customer service solutions as an on-demand offering. The KANA OnDemand suite is said to deliver the same enterprise-class security, reliability and performance as its on-premises counterpart, while providing the benefits of a software as a service model, which include lower total cost of ownership, quicker implementation and faster time-to-value.

The KANA OnDemand suite of integrated multichannel customer service solutions include:

  • KANA Response OnDemand for high-volume e-mail response management and case management;
  • KANA Response Live OnDemand for live chat, co-browse and Web collaboration; and
  • KANA IQ OnDemand, a knowledgebase solution for agent-assisted and Web self-service.
The company reports it provides access to the KANA OnDemand suite through robust, secure tier-one hosting facilities, which are designed to manage multichannel customer interactions and are said to deliver high degrees of security, reliability and performance.


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