Coveo and Etherios partner

Coveo and Etherios, a professional services firm and Salesforce Premium Partner, have joined forces to deliver Coveo For Salesforce Service Cloud and Communities Editions search apps.

Coveo explains its Salesforce applications are designed to help customer service organizations scale operations by “upskilling” agents and customers at every point of work. Coveo connects information from across a company’s IT ecosystem of record and delivers the knowledge that matters to customers and agents in context. Community Edition helps customers solve their own cases by proactively offering case-resolving knowledge suggestions, and the Service Cloud Edition permits customer support agents to upskill as they engage customers by injecting case-resolving content and experts into the Salesforce UI as they work.