Cornerstone decreases workstation downtime

Customer service and support offerings from Cornerstone Imaging (San Jose,

http://www.corimage.com) are designed to decrease downtime at computer workstations. The ImageCare Standard, ImageCare Plus and ImageCare Onsite programs provide services such as on-site spares, extended warranties, rebates and field technicians.

As International Data (IDC, Framingham, MA, http://www.idcresearch.com) analyst Ed Buckingham noted, the increased life span of monitors has shifted the monitor buying decision from an expected replacement item to a long-term care strategy, making the quality and variety of customer service offerings all the more important.

ImageCare Standard includes overnight advance replacement of failed units and covers the shipping costs for product repair. ImageCare Plus adds priority phone access to technical support, on-site spares, automatic E-mail updates of new driver availability, optional warranty extensions for years four and five and a 20% rebate toward future product and service purchases. ImageCare Onsite extends the offerings by providing a Cornerstone technician to pack, unpack and install products at the customer site.