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Clarabridge Expands Text Analytics Capabilities in New Release


Clarabridge, Inc., a provider of Customer Experience Management (CEM) solutions, is making several key updates to its customer intelligence platform, making it easier for users to take action on customer feedback data and generate actionable customer insights.

The latest enhancements to the platform take CEM program and text analytics capabilities to the next level by speeding up the implementation process and improving support for large teams.

New features include improved Natural Language Processing, new industry-specific category models, pre-designed sentiment packs, emoticon recognition, UI localizations, dashboard versioning organization hierarchies, and more.

Other enhancements also include easier distribution of CX metrics and insights to operational teams.

Delivering the best possible customer experience is no longer optional, explained Fabrice Martin, vice president of product management at Clarabridge.

Clarabridge’s most recent product upgrades are designed to further empower CX leaders to stay ahead of their competition and to support their CEM programs as they grow and evolve over time, Martin said.

For more information about these updates, visit www.clarabridge.com

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