Business process management (BPM) solutions provider Appian has announced Appian Records, which, through a single social interface allows business users to easily manage, access and update the data they need to do their jobs regardless of where that data resides. The company says the new offering facilitates faster and smarter actions by customer-facing employees, increased collaboration and productivity across the organization, and holistic visibility into the overall health of the business for executives. Further, says the company, Appian Records also eliminates the fractured, time-consuming work style of constantly switching between a variety of applications in order to complete business actions.
Appian says, for example, a customer Record could include a variety of data from CRM, ERP, legal and other systems. A call center representative fielding a support call can now for the first time see the customer’s complete status in one simple view and can immediately take the appropriate action. That may be to log a trouble ticket to kick off a resolution process, or it may be to prompt the Account Manager that an invoice dispute needs to be resolved before support action is initiated.
Appian Records is a key component of the company’s Worksocial initiative, which integrates work automation, social collaboration and mobile access in a single enterprise software platform. Using standard data integration frameworks, Appian Records enables designers to quickly define a common and secure method for users to browse and take action upon enterprise data sources.
The company says once a Record is defined, enterprise data is instantly embedded with:
- navigation—permits easily browsing and filtering enterprise data from a single interface;
- process orchestration—achieve fast and scalable process orchestration of enterprise data using Appian’s business process modeling notation approach;
- social collaboration—discover, securely share, comment and collaborate on enterprise data with others, expanding participation and responsiveness to Records; and
- enterprise reporting—enables making informed strategic decisions with real-time views and reports on all Records for data and process performance.