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Automation Anywhere makes key acquisition


Automation Anywhere, provider of a robotic process automation (RPA) platform, has acquired Klevops, a privately-held company based in Paris.

With the acquisition, Automation Anywhere says it is advancing the RPA category to Attended Automation 2.0, where managers can more easily orchestrate workstreams across a team of employees and bots, driving a higher level of employee productivity and improved customer experience. This enables customers to automate more processes than ever before, with the same level of central governance, security and analytic capability for which Automation Anywhere has always been known.

“We are taking a bold step forward in delivering Attended Automation 2.0, a next-generation RPA solution that changes the way people work,” said Prince Kohli, CTO, Automation Anywhere. “The acquired technology from Klevops will alter the dynamics between attended and unattended automation making it a foundational solution for companies scaling their automation initiatives across all industries. This is especially relevant to contact center-intensive industries like banking, financial services and telecommunications.”

According to Automation Anywhere, today, most enterprises use “unattended” bots to execute rules-based processes completing tasks with no human intervention. However, as RPA becomes more ubiquitous, organizations are increasingly deploying “attended” automation that operates similar to a virtual assistant providing return on investment for customers, but is restricted to one employee sending and receiving information to and from a bot.

Through the Klevops’ acquisition, Attended Automation 2.0 enables several employees to orchestrate attended automation tasks across multiple groups of employees and multiple bots.

“Attended automation is typically triggered by a single person," said Peter Meechan, chief corporate development officer, Automation Anywhere. "The combined solution of Klevops and Automation Anywhere’s attended automation creates the industry’s first capability to enable bots driving actions with multiple human teams to coordinate their activities.”

For additional information, visit www.automationanywhere.com.


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