Answering the knowledge-sharing question

AskMe has unveiled version 4.0 of its AskMe Enterprise software, which helps identify employees’ tacit knowledge and catalog it in the corporate knowledgebase. The company reports the software allows employees to find others within the organization who have specific knowledge, search out existing information stored in the company's knowledgebase and to share information with partners, suppliers and customers through extranets and the Internet.

Version 4.0 enables users to find experts and ask questions pertaining to their business problems directly from their Web browsers. When selecting experts, employees can review the individual titles, job functions, qualifications, previous answers and ratings from other users.

When a question is asked, the expert receives an e-mail notification about the question. He or she then logs into the AskMe Enterprise application, answers the question, attaches any relevant files, documents or links, and sends the answer. The answer is automatically stored in a knowledgebase for immediate access by other employees. .